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IT-Solution Services LLC
IT Helpdesk Technician - Entry Level 1
Entry-Level JobVerifiedNo experience needed
Career Insights for Help Desk Technician / Analyst
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Based on Pennsylvania data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$53,796 / year median in Pennsylvania
-11% projected decline
Job Description
Job Summary We are seeking an enthusiastic and motivated IT Helpdesk Technician at the Entry Level 1 position to join our dynamic technology support team. In this role, you will be the first point of contact for end-users seeking technical assistance, providing prompt and professional support to resolve hardware, software, and network issues. Your energy and problem-solving skills will help ensure smooth IT operations across the organization, enabling colleagues to work efficiently and effectively. This paid position offers a fantastic opportunity to develop foundational IT support skills in a collaborative environment dedicated to growth and learning. Responsibilities Respond promptly to user inquiries via help desk systems, providing clear guidance on technical issues. Troubleshoot and resolve hardware problems related to computers, peripherals, mobile devices, and other equipment. Support software troubleshooting efforts for operating systems such as Windows, macOS, and Linux, including installation and configuration. Manage user accounts and permissions through Active Directory management and assist with GPO (Group Policy Object) configurations. Support the setup and maintenance of IT infrastructure components like routers, switches, and computer hardware. Document all support activities accurately in customer support ticket management systems for tracking and follow-up. Collaborate with team members on technical troubleshooting support related to computer networking, operating systems, and hardware issues. Provide excellent customer service by communicating technical solutions clearly and professionally to end-users. Assist in maintaining computer management practices and ensuring compliance with security protocols. Experience Previous experience or familiarity with help desk systems or ticket management tools is a plus but not required; training will be provided. Basic understanding of Microsoft Office applications (Word, Excel, Outlook) is preferred. Knowledge of operating systems such as Windows, macOS, or Linux is advantageous. Exposure to computer networking concepts including LAN, TCP/IP, DNS, VPNs, and network troubleshooting is beneficial. Strong communication skills with an ability to explain technical information clearly to non-technical users. Demonstrated analysis skills for diagnosing hardware/software issues efficiently. Enthusiasm for learning new technologies in a fast-paced environment dedicated to IT support excellence. This entry-level role is perfect for individuals eager to kickstart their career in IT support while gaining hands-on experience across a broad range of technical areas!