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T
TEKsystems
It Support Analyst
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Pennsylvania data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$58,031 / year median in Pennsylvania
-7% projected decline
Job Description
It Support Analyst TEKsystems $20.00 - $22.00 / hr life insurance, sick time, 401(k), retirement plan United States, Pennsylvania, Canonsburg Aug 04, 2026
Our client is looking to hire a IT Support Technician. This is a great opportunity to work for a smaller company and evolve into a more technical role. This role will troubleshoot hardware and software related issues. In this role, this person will be providing support to providers/physicians, patients (for portal or technical issues), and manufacturer program teams
Technical Investigation
- Review application logs
- Validate workflow status
- Investigate API failures
- Review interface queues
- Validate data conversions
- Troubleshoot fax, SMS, email, and file processing
- Investigate provider portal issues Customer Support
- Support providers/physicians
- Support patients (for portal or technical issues)
- Support manufacturer program teams
- Coordinate with specialty pharmacies
- Work with integration partners Vendor Coordination
- Open and manage tickets with your development partner
- Coordinate releases
- Validate fixes
- Track SLAs
- Escalate production issues
- Job Type & Location
- This is a Contract position based out of Canonsburg, PA.
- Pay and Benefits
- The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Workplace Type
- This is a hybrid position in Canonsburg,PA.
- Application Deadline
- This position is anticipated to close on Aug 14, 2026.
San Francisco Fair Chance Ordinance:
- Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector:
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- Use of Artificial Intelligence (AI):
- We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates.