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T
TEKsystems
It Support Analyst
Career Insights for Technical Support Engineer / Analyst
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Based on Pennsylvania data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$58,031 / year median in Pennsylvania
-7% projected decline
Job Description
TekSystems
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It Support Analyst
Canonsburg, PA
Posted yesterday
Apply Now Our client is looking to hire a IT Support Technician. This is a great o pportunity to work for a smaller company and evolve into a more technical role. This role will t roubleshoot hardware and software related issues. In this role, this person will be providing support to providers/physicians, patients (for portal or technical issues), and manufacturer program teams Technical Investigation
- Review application logs
- Validate workflow status
- Investigate API failures
- Review interface queues
- Validate data conversions
- Troubleshoot fax, SMS, email, and file processing
- Investigate provider portal issues Customer Support
- Support providers/physicians
- Support patients (for portal or technical issues)
- Support manufacturer program teams
- Coordinate with specialty pharmacies
- Work with integration partners Vendor Coordination
- Open and manage tickets with your development partner
- Coordinate releases
- Validate fixes
- Track SLAs
- Escalate production issues Job Type & Location This is a Contract position based out of Canonsburg, PA.
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Canonsburg,PA.