Position Summary We are seeking a Full-time IT Support Specialist to provide day-to-day technical support to office staff. This role focuses on hands-on hardware troubleshooting, Microsoft 365 administration and support, and general office software assistance. The ideal candidate is patient, detail-oriented, and comfortable helping non-technical staff resolve everyday computer issues. Key Responsibilities Hardware Support

• Set up, troubleshoot, and maintain desktop computers, laptops, monitors, printers, and other office peripherals
• Diagnose and resolve basic hardware issues (connectivity, peripherals, printers, docking stations)
• Perform basic hardware installations and upgrades (RAM, storage, cables, accessories)
• Maintain an inventory of IT equipment and coordinate repairs or replacements with vendors as needed Microsoft 365 Support
• Manage user accounts, mailboxes, and permissions in Microsoft 365 admin center
• Provide support for Outlook, Teams, SharePoint, and OneDrive
• Troubleshoot login, sync, and access issues across M365 apps
• Assist with basic license assignment and account provisioning/deprovisioning Office Software Support
• Provide first-line support for Word, Excel, PowerPoint, and other clinic specific software applications
• Help staff with software installation, updates, and basic configuration
• Troubleshoot printing, file-sharing, and application errors
• Create simple how-to guides or quick reference sheets for common issues General Duties
• Respond to help desk requests in person, by phone, or via email in a timely manner
• Log and track support tickets/issues for recurring problem identification
• Escalate complex issues to senior IT staff or external vendors as needed
• Maintain a professional and helpful demeanor when assisting staff of all technical skill levels Qualifications Required
• High school diploma or equivalent
• 1+ years of experience in a help desk, IT support, or similar role (internships/coursework considered)
• Working knowledge of Windows operating systems and basic PC hardware
• Familiarity with Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint)
• Strong communication and customer service skills
• Ability to explain technical concepts to non-technical users Preferred
• Associate's degree or certification in IT, Computer Science, or related field (e.g., CompTIA A+)
• Experience with Microsoft 365 admin center or basic user/license management
• Experience supporting a small office or business environment Flexible scheduling within standard business hours; specific days/hours to be discussed On-site presence required
• Ability to travel between clinics Compensation
• $25-30/hour, commensurate with experience Physical requirements
• Prolong time sitting at a desk
• Able to lift 15 pounds at a time Join us in delivering outstanding IT support that keeps our organization running smoothly!

Your expertise will empower our teams to work efficiently while ensuring our technology infrastructure remains robust. We are committed to fostering an inclusive environment where your skills can flourish—apply today to become a vital part of our innovative tech community!

Pay:

$25.00 - $30.00 per hour Expected hours: No more than 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

Hybrid remote in Greenwood Village, CO 80111