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PI
Powerful IT Systems
IT Support Specialist
Career Insights for Technical Support Engineer / Analyst
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Based on Wisconsin data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$53,428 / year median in Wisconsin
-11% projected decline
Job Description
IT Support Specialist Powerful IT Systems Milwaukee, WI Job Details Permanent | Full-time $45,000 - $65,000 a year 1 hour ago Benefits Paid time off Qualifications Customer communication English Driver's License Computer hardware Remote access software Desktop administration Full Job Description Job Summary We are looking for a reliable and motivated IT Support Specialist to join our team and provide technical support to business clients in the Milwaukee area. This is a full-time W2 position with a combination of remote work and occasional onsite support at client locations. Responsibilities Provide remote and onsite technical support to clients Troubleshoot hardware, software, network, and connectivity issues Install, configure, and maintain computers, laptops, printers, and other IT equipment Provide support for Windows workstations and business applications Troubleshoot basic network issues, including Wi-Fi, routers, switches, DNS, and DHCP Assist with server-related troubleshooting and maintenance Set up and configure new workstations and user accounts Troubleshoot VPN and remote access issues Perform software installations, updates, and system configurations Assist users with technical questions and day-to-day IT issues Document support requests and solutions Escalate more complex technical issues when necessary Travel to client locations in the Milwaukee area when onsite support is required Provide professional and friendly customer service Requirements Fluent English is required Previous experience in IT Support, Help Desk, Desktop Support, or a similar role Good knowledge of Windows operating systems and computer hardware Basic networking knowledge Strong troubleshooting and problem-solving skills Good communication and customer service skills Ability to work independently and prioritize tasks Ability to travel to client locations when needed Valid driver's license and reliable transportation Preferred Skills Experience with any of the following is a plus: Microsoft 365 Active Directory Windows Server Networking / TCP/IP