IT Support Specialist Hybrid Level 1-2

Job Overview We are seeking a motivated and customer-focused Level 1/Level 2 IT Support Specialist to join our team. This is a hybrid role that combines remote help desk support with regular on-site client visits. The ideal candidate will be a patient and clear communicator with foundational IT troubleshooting skills. A key requirement for this position is the Tuesday through Saturday work schedule to support our clients' weekend operational needs. If you enjoy solving new problems every day and want to grow your technical skills, this is the perfect opportunity for you. What you'll do Serve as a primary point of contact for client IT support requests via phone, email, and our ticketing system. Provide friendly, patient, and professional customer service at all times. Perform remote (Level 1 and Level 2) troubleshooting for desktops, laptops (Windows/Mac), printers, mobile devices, and network connectivity. Provide support for common business applications, including Microsoft 365 (Outlook, Teams, OneDrive) and basic Active Directory (password resets, user unlocks). Travel to client sites to perform hands-on troubleshooting, new hardware installations (workstations, monitors, docking stations), and basic network support. Meticulously document all support requests, activities, and solutions in our ticketing system (PSA). Escalate complex issues to senior technicians (Level 3) in a timely and efficient manner. Basic qualifications Proficient in technical support principles with a strong understanding of computer management practices. Exceptional customer service and interpersonal skills. You must be patient, empathetic, and able to communicate technical concepts to non-technical users. Familiarity with Microsoft Office applications and their troubleshooting techniques. Solid foundational knowledge of computer hardware, software, and basic troubleshooting principles. Experience with Windows 10/11 operating systems and the Microsoft 365 suite. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi). Ability to work independently, manage your time effectively, and handle a dynamic schedule. A strong desire to learn, grow, and obtain new technical certifications (which we will support!).

Required:

Must have a valid driver's license and reliable transportation for travel to client sites. Preferred qualifications Experience with low-voltage cabling (running/terminating CAT5e/CAT6, mounting WAPs or cameras) is a significant plus. Experience in managing mobile devices within an enterprise environment. Understanding of Group Policy Objects (GPO) for system configuration management. Why you'll love it here We are dedicated to fostering a vibrant workplace where innovation thrives. Our commitment to your growth means we provide resources that support your career development while ensuring a healthy work-life balance. Why Join Us? We Invest in

You:

We provide paid training and opportunities to earn industry certifications (like CompTIA, Microsoft, etc.).

Great Culture:

Join a supportive team that values collaboration and problem-solving.

Growth Path:

This role is the foundation for a career in system administration, network engineering, or cybersecurity.

Job Type:

Full-time Pay:

$50,000.00 - $70,000.00 per year

Benefits:

Paid time off

Work Location:

Hybrid remote in Newburgh, NY 12550