Job Title:

IT Systems Specialist Reports To:

Help Desk Manager Employment Type:

Full-Time, In Office with travel. Remote work as needed Position Summary The IT Systems Specialist is a core technical resource within our MSP, responsible for managing advanced technical escalations, executing IT infrastructure projects, and maintaining client environment reliability. This role involves high-level troubleshooting, system deployments, on-call expectations, and collaboration with the help desk team. The IT Systems Specialist sets an example of technical excellence and delivers quality results in a fast-paced, client-driven environment. Responsibilities Technical Support & Escalation Serve as the highest technical escalation point for the helpdesk team to resolve complex server, networking, cloud, and infrastructure issues, with management and senior leadership available for high-complexity roadblocks or strategic guidance. Participate in the scheduled after-hours on-call rotation, and provide assistance when needed. Provide backup support on the helpdesk queue, answering calls and handling tickets during all-hands situations or peak call volumes. Translate technical details into simple, clear information when working with clients. Infrastructure & Implementation Execute assigned technical projects—such as server setups, network upgrades, and client migrations—following established scopes and plans. Advanced troubleshooting and administration for servers, virtualization (Hyper-V/VMware), Active Directory, Entra ID, and Microsoft 365 environments. Install, configure, and deploy firewalls, switches, wireless access points, and core networking hardware (VLANs, VPNs, Routing). Perform system migrations, hardware deployments, and security configurations according to project scope. Process & Documentation Monitor operational alerts, system logs, and automated notifications to investigate and resolve client issues as they arise. Maintain accurate, comprehensive documentation of client environments, configurations, and network topologies. Enforce technical standards and best practices across all client environments. Develop detailed knowledge base articles and standard operating procedures for internal technical team use. Collaboration Work closely with the Help Desk Manager and technicians to resolve complex technical challenges. Serve as a technical subject matter expert for the team, offering technical guidance and setting high standards for problem-solving. QualificationsExperience 4+ years in IT support or systems administration Ability to execute technical projects and meet project deadlines MSP experience is strongly preferred. Technical Skills Strong knowledge of Windows Server, Active Directory/Entra ID, Microsoft 365, networking fundamentals, firewalls, and virtualization. Proficiency with RMM tools, PSA/ticketing systems, and remote management technologies. Soft Skills Strong analytical, problem-solving, and communication skills. Ability to prioritize tasks, lead by example, and manage multiple client priorities simultaneously. Self-motivated with a strong sense of ownership to keep projects moving forward efficiently. Reliable Vehicle and willingness to travel. Occasional overnights possible.

Job Type:

Full-time Pay:

$62,000.00 - $72,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off

Work Location:

In person