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Cognizant

IT Tech Support - OK

Entry-Level JobVerifiedNo experience needed
Pay: Not specified
Posted: 2 weeks ago
Location: Bartlesville, OK (Remote)
Last Updated: 2 weeks ago
Hours: Full-Time
Expires: 9/27/2026

Career Insights for Technical Support Engineer / Analyst

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$53,142 / year median in the U.S.

-10% projected decline

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Job Description

Job Title :
IT Support Analyst/ Associate / Technician Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
Location :
Bartlesville
  • OK Job Summary The IT Support Analyst is responsible for providing technical support and ensuring the smooth operation of IT services across the organization and its specific location.
The role involves troubleshooting hardware, software, network, and OS issues while delivering exceptional customer service to end users. The analyst will support End User Computing ( EUC ), Microsoft 365 services, mobile devices, collaboration platforms, and local IT infrastructure. The position serves as the primary point of contact for IT incidents and service requests, ensuring timely resolution in accordance with established Service Level Agreements. Key Responsibilities End User Support
  • Provide Level 1 and Level 2 support for desktops, laptops, printers, scanners, mobile devices, and peripherals.
  • Diagnoses and resolve hardware, software, operating system, and application issues.
  • Support Windows operating systems and standard enterprise applications.
  • Assist users with Microsoft 365 products, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
  • Provide support for audio/video conferencing solutions and collaboration tools.
  • Incident & Service Request Management Endpoint Management
  • Deploy, configure, and maintain desktops, laptops, and mobile devices.
  • Support device imaging, software installations, upgrades, and patch management.
  • Utilize endpoint management tools such as SCCM , Intune, and remote support utilities.
  • Track IT assets and maintain accurate inventory records.
  • Provide hands-and-feet support for infrastructure, network, server, and security teams.
  • Assist with network connectivity troubleshooting.
  • Support datacenter equipment, racks, cabling, and local infrastructure activities.
  • Coordinate with vendors and third-party support providers.
  • Develop and maintain technical documentation, knowledge articles, and support procedures. Required Technical Skills
  • Windows 10/11 Administration
  • Active Directory & Group Policy
  • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • Hardware & Software Troubleshooting
  • IT Service Management ( ITIL )
  • Network Fundamentals ( TCP /IP, DNS , DHCP , VPN )
  • Remote Support Tools
  • Customer Support & Incident Management
  • Printer and Peripheral Support Qualifications
  • Preferre To view full details and how to apply, please login or create a Job Seeker account