Job Summary We are a growing managed services provider seeking a dependable and customer-focused MSP Technician to support our clients in West Palm Beach. This is a hands-on role for someone who is comfortable solving day-to-day technology problems, working directly with users, and taking ownership of issues through resolution. The position is scheduled for three onsite days per week, eight hours per day, for a total of 24 hours. The specific days can be arranged with some flexibility based on client and business needs. Additional remote work may occasionally be available when support requirements justify it. Key Responsibilities Provide responsive onsite and remote technical support through help desk tickets, phone calls, and remote support sessions. Troubleshoot Windows and macOS computers, printers, mobile devices, business applications, email, and connectivity issues. Administer Microsoft 365, Exchange Online, Entra ID, Active Directory, user accounts, permissions, security groups, and Group Policy. Prepare, deploy, maintain, and replace desktops and laptops, including software installation, updates, configuration, and user onboarding. Troubleshoot TCP/IP, DNS, DHCP, wireless networks, switches, firewalls, VPNs, and LAN/WAN connectivity. Assist with Fortinet network devices, security policies, endpoint protection, backups, and other cybersecurity controls. Monitor support requests, communicate progress clearly, document work accurately, and close tickets promptly. Maintain client documentation, device records, credentials procedures, and technical standards. Support Microsoft 365 migrations, workstation rollouts, hardware refreshes, cloud projects, and infrastructure improvements. Review system alerts and logs to identify and address problems before they disrupt users. Required Qualifications At least three years of hands-on IT support, help desk, desktop support, or MSP experience. Strong working knowledge of Windows, Microsoft 365, Exchange Online, Entra ID, and Active Directory. Practical understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, switching, and wireless networking. Experience deploying and supporting computers, applications, printers, and mobile devices. Strong troubleshooting skills and the judgment to prioritize multiple issues effectively. Clear written and verbal communication, especially when assisting non-technical users. Reliable transportation and the ability to work onsite in West Palm Beach three full days each week. Ability to work independently, follow established procedures, and take responsibility for assigned work. Must pass background check. Preferred Qualifications Previous experience working for a managed services provider. Experience with RMM, ticketing, documentation, endpoint security, or backup platforms. Hands-on experience with Fortinet, Microsoft Intune, SharePoint, OneDrive, or Windows Server. CompTIA A+, Network+, Microsoft, Fortinet, or Cisco certification. What We Value We value reliability, organization, good judgment, professional communication, and a service-first attitude. The right person follows through, documents their work, treats clients with respect, and knows when to troubleshoot independently and when to escalate. Growth Opportunity This role offers exposure to a broad mix of client environments, Microsoft cloud services, networking, cybersecurity, migrations, and project work. There is potential for additional hours, expanded responsibility, and future full-time employment as the company grows and based on performance and business needs.

Pay:

$22.50 - $25.00 per hour

Benefits:

Flexible schedule Referral program

Work Location:

In person