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RTX
Principal Field Support Engineer (Onsite)
Career Insights for Technical Support Engineer / Analyst
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Based on Virginia data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$59,502 / year median in Virginia
+1% projected growth
Job Description
Date Posted:
2026-07-15Country:
United States of America Location:
US-VA-LANGLEY-AFB-CUST
~ 586 Weyland Rd ~LANGLEY AFB
(External Site)Position Role Type:
Onsite U.S. Citizen, U.S.Person, or Immigration Status Requirements:
Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearanceSecurity Clearance Type:
DoD Clearance:
TS/SCI Security Clearance Status:
Active and existing security clearance required on day 1 Raytheon Company Managed by Collins Aerospace At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. Collins Aerospace is seeking Engineers to be part of a Field Engineering team for the AF DCGS High Band Mission Applications Software (HBMAS) Sustainment program. Under this effort, RTX Collins personnel will oversee/perform software sustainment for cloud-enabled systems that ingest, tag, and audit data sets, while maintaining security, integrity, and availability of data. The team, working with our customers and users, will focus on sustaining operationally relevant system capabilities in the most effective and efficient manner. The team will apply best practices across the engineering continuum, with a focus on improved software quality and process efficiency. This requisition is open to candidates willing to work with a well-established and evolving team at Langley AFB, Virginia. What You Will Do The Field Service Engineer is responsible for deploying and supporting software solutions within the Air Force SIL environment, serving as the technical liaison between commercial development cycles and AF‑DCGS operational requirements. This role ensures that software releases meet compliance, security, and operational readiness standards while supporting site deployments, troubleshooting, and collaboration with Air Force counterparts. The Field Service Engineer plays a critical role in validating system performance, supporting acceptance testing, and ensuring secure, reliable integration in mission environments. Qualifications You Must Have Active and transferableTS/SCI U.S.
government issued security clearance is required prior to start date. Current DoD 8570.1 IAT Level II or IAM Level I certification (e.g., Security+ CE, CCNA Security, CySA+, CAP, etc.) Expertise navigating RMF compliance processes, DISA STIG implementation, and associated documentation Experience managing CI/CD pipeline activities in support of deployment and release processes Strong background in containerization technologies such as Docker and Kubernetes Experience performingACAS/SCAP
vulnerability scanning and interpreting results Proficiency troubleshooting complex system issues in mission or operational environments Experience working with Cross Domain Solutions and performing Site Acceptance Testing Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience Qualifications We Prefer Familiarity with Air Force SIL environments or AF‑DCGS mission systems Experience supporting field deployment activities, customer coordination, and on‑site technical liaison functions Knowledge of secure cloud or hybrid deployment environments Experience integrating containerized systems into operational environments with strict cybersecurity requirements Strong communication skills for coordinating between engineering teams, customers, and mission operatorsWhat We Offer:
Some of our competitive benefits package includes: Flexible work weeks: 9/80A, 5/40; Flexible workHours:
Core hours, Modified time Medical, dental, and vision insurance Three weeks of vacation for newly hired employees Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option Tuition reimbursement program Student Loan Repayment Program Life insurance and disability coverage Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Ovia Health, fertility, and family planning Adoption Assistance Autism Benefit Employee Assistance Plan, including up to 10 free counseling sessions Healthy You Incentives, wellness rewards program Doctor on Demand, virtual doctor visits Bright Horizons, child and elder care services Teladoc Medical Experts, second opinion program And more! Eligible for relocation assistance Learn More & Apply Now!- Please ensure the role type (defined below) is appropriate for your needs before applying to this role.
Onsite:
Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Collins Aerospace makes modern flight possible. Of course, that wouldn't be possible without the capabilities and technologies of our organization, as well as our engineers- a highly skilled, accomplished network that spans more than 180 sites, 24 countries and 6 Strategic Business Units (SBUs).
- the right way
- to achieve what others can only dream of. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form
- with our customers and with each other
- propel us all higher, again and again.
- 204,500 USD.
- based role.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses- Collins Aerospace, Pratt & Whitney, and Raytheon.