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Regional Support Engineer
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on California data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$62,939 / year median in California
-8% projected decline
Job Description
Date posted: 9/8/2026
Pay:
From $65,000 per year additional pay based on level of experience Job description: Travels on-site to deploy, repair, and update hardware and software for fingerprint biometric systems at law enforcement agencies within Southern California. May be asked to travel to other regions occasionally. Provides remote and on-site support assistance to these agencies. Deploys and supports Fingerprint and Mugshot Biometric Systems. Troubleshoots Dataworks proprietary software, VB.NET applications, and SQL database queries and Hardware. Other duties may be assigned by management.
•Pay is based on education and/or experience
•
Job Requirements:
Must travel to customer sites within LA County. Must be able to pass FBI Background check and multiple variety of background checks related to working as a vendor for Law Enforcement Desired skills include strong communication and collaboration skills in a remote workplace environment, initiative, problem solving, and strong work ethic (ability to work with minimal supervision) Ability to diagnose and repair computers, printers and peripheral hardware Ability to easily adapt to and learn proprietary technologies Knowledge of Windows operating systems Knowledge of Windows Server Basic familiarity with the Microsoft SQL Server technology strongly preferred but not required Bachelor's degree preferred or equivalent work experience/certifications (A+, Network+, Security+)
Job Type:
Full time
Job Hours:
Training M-F 8-5, After Training
M-F 4PM- 12AM
Some on
Call Shifts and Rotating Weekend Shifts Job Majors/Interests:
Computer and Information Sciences/Systems Job Functions:
Communications/Writing Computer Repair & Maintenance Customer Service Helpdesk Information Technology Database Management (Optional - not required)
Job Type:
Full-time Job Type:
Full-time Pay:
From $65,000.00 per year
Benefits:
401(k) Dental insurance Employee assistance program Flexible schedule Health insurance Health savings account Life insurance Paid time off Vision insurance
Work Location:
In person
Benefits
- Paid Time Off (PTO)
- 401(k) Plans
- Health and Wellness Programs
- Health Insurance