Site Support Engineer Verita - 3.6 El Segundo, CA Job Details $90,000 - $100,000 a year 4 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Desktop computer repair Endpoint Security Office equipment routine maintenance Network troubleshooting Mobile device support Email customer support Technical support via phone IT user and group management Data permissions Phone communication IT asset management Software deployment Hardware maintenance Operating system updates Mid-level Incident Escalation Printer (troubleshooting support) Software installation Microsoft Office Help files Patch management Internal employee customer service Zendesk Desktop (troubleshooting support) Software asset management Office equipment installation Remote access management Computer management Customer engagement CompTIA Network+ Full Job Description

WHO WE ARE

Now in our fifth decade of professional service, Verita offers a comprehensive range of legal, fiduciary, and administrative services to professionals around the world. Bringing together experts in Corporate Restructuring, Mass Tort, Settlement Administration, and Trustee and Fiduciary Services, we strive to earn our partners' trust with exceptional service, unparalleled industry insights, and innovative technology that delivers results. Whatever the scope or complexity of the project, the Verita team is always ready to streamline our clients' path forward. We offer both a strategic perspective and proven solutions that they can depend on for every step of their engagement.

DIVERSITY IS A STRENGTH

Across our team, we see diversity as a source of strength. The more perspectives we have, the better equipped we'll be to meet the demands of our diverse customer base. We want every person who joins our team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected be applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed.

PRIMARY ACCOUNTABILITIES

We are seeking a Site Support Engineer. The Site Support Specialist provides timely, professional technical support to Verita employees and end users. The role diagnoses and resolves hardware, software, network, and system issues; maintains IT equipment and business applications; and helps users make effective use of technology resources.

WHAT WE NEED FROM YOU

Technical Support Provide first level and second-level technical support to employees and end users. Diagnose and resolve hardware, software, printer, network, and connectivity issues. Respond to help desk tickets, phone calls, emails, and walk-up support requests. Escalate complex issues to senior IT staff or vendors when necessary. Hardware and Software Management Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals. Deploy operating systems, software applications, and updates. Perform routine maintenance and upgrades on IT equipment. Manage user accounts, permissions, and password resets. Network, Security, and Documentation Assist with network connectivity, internet access, VPN, Wi-Fi, and remote access issues; monitor and report performance concerns. Follow cybersecurity policies and procedures and support endpoint protection, patching, and security updates. Maintain records of support requests and resolutions; create user guides and knowledge-base articles. Track IT assets, inventory, and software licenses. Customer Service Deliver professional, courteous, and timely support. Communicate technical information clearly to non-technical users and promote high levels of satisfaction and issue resolution.

WHAT WE OFFER

Competitive base salary compensation Discretionary bonus plan Medical, dental, and vision coverage (self and family) Critical illness, accident, and hospital indemnity coverage Employer matched 401(k) retirement plan Company paid holidays Generous PTO program Opportunities for advancement and career development Five to Ten years of relevant IT support, help desk, or technical support experience. Strong troubleshooting, problem-solving, communication, and customer-service skills. Windows operating systems, Microsoft 365, Active Directory and Azure AD user account management, and basic networking concepts including TCP/IP, DNS, DHCP, and VPN. Preferred CompTIA A+, Network+, or Microsoft certifications. Experience with Zendesk and support for remote or hybrid work environments. Zendesk experience, cybersecurity best-practice knowledge, and experience supporting remote and hybrid work environments.