An Application Support Engineer or Analyst provides technical support for software used at a company or within a business sector. Works as a part of an information technology team, with a specific focus on database management, programming or software platforms. May troubleshoot technical problems, assist new software users, or help to identify technology to improve a company's business performance.
The Software Engineer will be responsible for assisting in the full development cycle, end-to-end, from design, implementation, and testing to documentation, delivery and maintenance. This is a hands-on position requiring solid technical skills, as well as excellent interpersonal and communication skills. Must be capable of working independently and collaboratively. Responsibilities Provide support to PAHub, Prompt PA, RXContinuum, and EPA applications, and assist all end users in identifying any production issues. Responsible for system analysis, developing modules, and integrating client (Consumers for PAHub applications at client ) interfaces with the PAHub application. Design and develop Conceptual, Logical, and Physical Data Model for the PAHub Product using Microsoft .NET Technologies such as C#, ASP.NET, ADO.NET, WEB
SERVICES/WCF, MS SQL.
Design and automate various jobs to minimize manual efforts. Maintain scheduled jobs and perform troubleshooting on processes and resolve all issues. Monitor all performance metrics for PAHub, Prompt PA, RXContinuum, EPA production systems, and identify root cause for all technical issues and recommend solutions. Document, test, implement, and provide ongoing technical support for the PAHub application. Compare application monitoring metrics to identify bottlenecks and narrow down to the specific functionality causing a performance issue. Other duties as assigned or requested. Skills and Qualifications Experience in Microsoft .NET Framework 4.0 OR above, C#, ASP.NET, ADO.NET, Web services/WCF, MS SQL. Excellent written and verbal communication. Flexible, team player, get-it-done personality. Ability to organize and plan work independently. Ability to work in a fast-paced, rapidly changing environment. Ability to multitask and context-switch effectively between different activities and teams Able to train peers, software engineers, and support team members. Able to work in our office in New Jersey, the role is not a remote role. Qualifications Minimum of 3 years of experience required, Able to travel to the customer site occasionally
Education :
Bachelor's degree in computer science or a related discipline and experience in information security, or an equivalent combination of education and work experience.
