Technical Support

IT Support Specialist /

Desktop Support Analyst Location:

Uniondale, NY (Hybrid•3 days onsite / 2 remote)

Schedule:

Monday-Friday | 9:00 AM•5:00

PM On-Call Rotation Required Salary:

$60,000•$65,000 We are seeking an experienced IT Support Specialist / Desktop Support Analyst to provide hands-on technical support in a fast-paced professional services environment. This role will be responsible for delivering high-quality end-user support, troubleshooting hardware and software issues, supporting onboarding and offboarding activities, and maintaining user productivity across desktop, mobile, and conference room technologies. The ideal candidate will have strong experience in desktop support, user administration, device deployment, and troubleshooting within a Windows-based enterprise environment. Responsibilities Provide day-to-day technical support for end users, troubleshooting and resolving hardware, software, and connectivity issues. Respond to and manage helpdesk tickets, ensuring timely resolution and excellent customer service. Support and maintain desktop/laptop hardware, peripherals, printers, and mobile devices. Install, configure, and troubleshoot Windows 11 and Microsoft 365 environments. Perform workstation deployments, imaging, setup, and user configurations for new hires and hardware refreshes. Manage onboarding and offboarding processes, including account provisioning, equipment setup, and access management. Coordinate office equipment moves, workstation setups, and technology installations. Provide support for conference room technology and assist with audio/video meeting setups and troubleshooting. Support mobile devices, including setup, configuration, and troubleshooting. Participate in IT projects, upgrades, migrations, and system rollouts as assigned. Participate in an on-call rotation to support after-hours technical issues. Required Qualifications 3+ years of experience in Desktop Support , Helpdesk , or Technical Support Strong hands-on experience with Windows 11 Strong experience supporting Microsoft 365 (Outlook, Teams, Word, Excel, OneDrive) Experience with hardware deployment, imaging, and workstation configuration Experience with user onboarding/offboarding processes Experience supporting mobile devices (iOS/Android) Strong troubleshooting skills across hardware, software, printers, and connectivity Experience supporting conference room audio/video systems Strong communication, customer service, and interpersonal skills Ability to manage multiple priorities in a fast-paced environment Ability to work independently and collaboratively Preferred Qualifications Experience supporting legal applications or law firm technology environments Experience with legal document management systems such as NetDocuments or iManage Experience supporting financial or billing applications Experience with document review platforms IT certifications such as CompTIA A+, Microsoft Certified, or similar Associate's or Bachelor's degree in Information Technology or related field Work Environment Hybrid schedule (3 days onsite / 2 days remote) Collaborative team environment Rotating on-call support coverage Equal Opportunity Employer PRO038 Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.