The position will:

Respond to customer inquiries in a timely manner (via web/email/phone calls) Conduct a wide variety of tests with our texture analyzers Write up test reports and application studies that will be used for customer education and for perspective customers Assist with photo and video shoots We will provide extensive training on texture measurement and physical testing, including how to operate our instruments and software, and helping new and existing customers resolve any issues. TTC offers a competitive wage and covers all business expenses. This is a part-time position and could become full-time for the right candidate. Hours are flexible but must be worked during our regular business hours.

Our ideal candidate:

Has a positive mindset and strong customer service skills Is self-motivated, curious, and enjoys learning Has an aptitude for learning how to conduct physical testing and analysis Possesses strong writing and oral communication skills Enjoys talking to people, whether by phone or virtual meeting software, and is a good listener Is technically competent and can provide remote customer support by internet (Zoom, Teams, Meet, etc.) and by phone Has a home office/professional work space for conducting tests and engaging remotely with clients Can easily lift 65 lbs and is comfortable moving our instrument and kit to and from their office space Has a current valid driver's license Must be located near Boston's North Shore for meetings in our Hamilton, MA office and our Kennebunkport, Maine technical service center as well as occasional customer locations in New England Has some laboratory experience (not essential, but preferred) Thank you for your interest in our posting. Please note, only those candidates who match the above qualifications will be contacted. No phone calls, please. TTC will not relocate someone for this position.

Pay:

$30.00 - $45.00 per hour

Benefits:

Flexible schedule

Work Location:

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