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IT Field Technician

Career Insights for Technical Support Engineer / Analyst

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Based on South Carolina data

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$56,633 / year median in South Carolina

-8% projected decline

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Job Description

Key Responsibilities On-Site Support:
Travel to client sites or branch offices to diagnose and fix hardware, software, and peripheral issues.
Hardware & Network Setup:
Install computers, printers, routers, switches, and run network cabling.
Maintenance & Updates:
Perform routine system patching, backups, and equipment upgrades.
Documentation & Ticketing:
Record troubleshooting steps and track service requests using IT ticketing software.
Required Skills & Qualifications Technical Knowledge:
Proficiency in Windows/macOS, basic TCP/IP networking, and hardware diagnostics.
Experience:
Typically 1 to 5 years of experience in desktop support or field services.
Soft Skills:
Strong customer service, independent problem-solving, and clear communication.
Requirements:
A valid driver's license, reliable transportation, and sometimes specific industry certifications (like CompTIA A+ or Network+