A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
IT Support Technician Thorne - 2.4 Summerville, SC Job Details Full-time 19 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Gym membership Volunteer time off Opportunities for advancement Life insurance Qualifications Computer operation Okta Azure AD Mobile device management Active Directory management Full Job Description Description At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you'll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage. We are considering candidates at both the Level II and Level III levels. Final leveling will reflect the selected candidate's experience, skills, and scope of expertise. The IT Support Technician II serves as a technical resource responsible for troubleshooting medium to advanced technical issues and ensuring the resolution of incidents in a timely manner. This role involves working with diverse technologies and contributing to continuous service improvement.
RESPONSIBILITIES
Technical Support:
Troubleshoot and resolve complex technical issues related to hardware, software, and network infrastructure Serve as an initial escalation point for unresolved technical problems in the help desk. Provide advanced support for enterprise-level systems and applications. Support warehouse scanners, label printers, other hardware Collaborate with IT administrators to ensure system reliability and uptime Process Improvement Develop and refine help desk procedures to improve efficiency and customer satisfaction. Analyze recurring issues and assist in implementing long-term solutions. Customer Service Ensure high customer satisfaction by managing expectations and providing timely updates. Communicate effectively with non-technical stakeholders to explain complex issues. Effectively communicates to executives and business owners as well as system users. Responds quickly to user requests for immediate issues while also being able to drive projects to completion. Stays current on technology trends and new software solutions. Seeks formal and informal performance assessments, including performance versus expectations and goals, behaviors, and leadership potential. Is a brand ambassador for IT, providing the same premium service to the business as Thorne's products do for its customers.
WHAT YOU NEED
Degree in Computer Science or a related field preferred or commensurate experience. Minimum 2 years' experience, with 1 year in Level 2 Support or similar position Familiarity with device management tools (NinjaOne, Intune) Experience with Okta, Entra and Active Directory Able to use the equipment (company-provided laptop computer) and software required to accomplish the responsibilities of the position. Self-starter and independent Team oriented and results driven Thoroughly and accurately understand issues and analyze problems in a systemic fashion
WHAT WE OFFER
Competitive compensation 100% company-paid medical, dental, and vision insurance coverage for employees Company-paid short- and long-term disability insurance Company- paid life insurance 401k plan with employer matching contributions up to 4% Gym membership reimbursement Monthly allowance of Thorne supplements Paid time off, volunteer time off and holiday leave Training, professional development, and career growth opportunities About Thorne We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake. Thorne is the leader in science-backed health and wellness solutions committed to helping individuals live healthier longer. As the top recommended clinical brand by healthcare practitioners, Thorne offers a comprehensive range of products including nutritional supplements and health tests designed to meet the unique needs of individuals at every stage of life. Founded in 1984, Thorne products are formulated with the highest-quality ingredients, supported by clinical research, and rigorously tested to ensure purity, potency, and efficacy. Thorne is trusted by 47,000+ health-care professionals, thousands of professional athletes, more than 100 professional sports teams, multiple U.S. National Teams, and more than five million consumers. For more information, visit Thorne.com.
