Help Desk Specialist

Job Summary:

This position is responsible for performing specialized duties in the provision of information technology help desk support and supports the IT Administrator with ensuring continuous operation of the facilities servers, computers, terminals, peripherals, and telecommunication devices.

Essential Functions:

Provides front-line end user technical support for computer hardware and software, printers, smart phones and other devices. Assists with the maintenance of the Central Office Local Area Network and Microsoft Exchange Mail System. Installs new user accounts, creates batch administration scripts, and run system backups and disaster recovery operations. Analyzes and troubleshoots problems via telephone, email and on-site. Sets up security access for new employees; disables access for terminated employees; manages changes to employee permissions. Performs software deployments, software patching, asset management, licensing compliance, computer security, support ticketing and reporting. Ensures security of data stored on GPTCHB servers. Assists with the maintenance of an active directory and any group policies to enforce security. Obtains quotes for all programs' networking, computer and printer needs. Setup of voicemail and phones for employees. Assist with firewall setup and configuration. Assist with video conferencing unit setup and maintenance. Setup of workstations for new staff members in a timely manner. Generate ad hoc programming reports as deemed necessary by project needs. Participate in all phases, from planning to implementation, of network infrastructure solutions in support of current and future business requirements. Assists in the development and establishment of standards, strategies, guidelines and procedures. Monitors environment for incidents and works to find resolutions. Assists with managing hardware lifecycle, including decommissioning, surplus, and disposal of hardware and peripherals. Must comply with federal laws and regulations as required by the Health Insurance Portability and Accountability Act (HIPAA) and the Privacy Act of 1974. Performs related duties. Minimum Qualifications Associate degree in information technology and three (3) years' experience, or high school diploma or GED and five (5) years of progressively responsible experience. Experience with accounting software and Microsoft Word/Excel. Possession or ability to readily obtain a valid driver's license issued by the State of South Dakota with a clean driving record. Must carry the mandatory level of vehicle insurance required by the State of South Dakota. Must successfully pass a criminal and background check, and a pre-employment drug screen. Native American/American Indian Preference in hiring will be applied as defined in title 25 usc 44-46 &474. Employment is contingent upon the outcome of all required criminal background checks and pre-employment drug screen. Compliance with our Employee Health Procedure is a condition of employment. You are required to agree that you will comply with all job-related employee health screening and immunizations prior to your first day of employment. Jobs require that you have documentation that you have completed the following immunizations prior to your first day of employment: MMR (Measles, Mumps and Rubella, Varicella (Chicken Pox), Hepatitis B, Influenza, T-dap (Tetanus - Diphtheria - Pertussis), and

COVID-19

vaccination is required .