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Lincoln Memorial University

Computer Support Technician, Knoxville

Career Insights for Help Desk Technician / Analyst

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$48,600 / year median in Tennessee

+9% projected growth

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Job Description

Department:
ADMINISTRATIVE COMPUTING
Position Category:
Staff Full Time Job Description The Computer Support Technician is responsible for maintaining, troubleshooting and repairing computer hardware, classroom technology, access control and any network related problems. Install new hardware, software upgrades and patches, network and phone cabling as required. Organizes Student Technical Assistants and works with other computer support staff as necessary to support technology. This position will has nonstandard work hours to meet the service needs of the LMU community. Required Qualifications
  • associate degree in computer science or related field;
  • two years repair and networking experience; or
  • any equivalent combination of education and/or experience from which comparable knowledge, skills, and abilities have been derived.
Preferred Qualifications Knowledge of college policies and procedures affecting assigned work, knowledge of current information technology, knowledge of troubleshooting techniques and methods, related to equipment, knowledge of computer hardware and software, maintaining and troubleshooting computer hardware and software skills, skill in assisting users with problem determination and resolution, establishing and maintaining effective working relationships with other department staff, faculty, students and the public, & skills in presenting ideas and concepts orally and in writing.
Posting Number:
S05365
P Job Open Date:
07/13/2026
Job Close Date:
11/13/2026
Open Until Filled:
No About the Institution Lincoln Memorial University is a values-based learning community dedicated to providing educational experiences in the liberal arts and professional studies. The main campus is located in Harrogate, Tennessee. For more information about employment opportunities, contact the Office of Human Resources at 423-869-7112 or humanresources@lmunet.edu . AA/EEO Statement Lincoln Memorial University is an Equal Opportunity education institution. Lincoln Memorial University prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, veteran status, military status, pregnancy, sexual orientation, marital status, parental status, gender, gender identity, gender expression, and genetic information in all University programs and activities. Background Check Statement The University will conduct criminal background checks on all employees. Background checks may include but are not limited to confirmation of the individual's identity, credit information, motor vehicle driving record, review of an individual's criminal conviction record (if any), verification of any license, and certificate or degree required for the position. Job Duties promote the mission of Lincoln Memorial University to all faculty, staff, students and to the community at large; promote effective working relationships among faculty, staff, and students; participate on university committees; installs new equipment and software and upgrades as needed; maintains, troubleshoots, and repairs computer hardware and software to assist users; troubleshoots network problems; isolates problems; performs repairs; installs and terminates cables for network connectivity; tests cables and other equipment as needed; configures computers and peripheral hardware to established specifications; makes adjustments to specifications as needed by users; ensures appropriate phone connectivity is available as needed; installs and configures network printers; connects users to network; completes or assists in the completion of required institutional and program accreditation reports and other reports necessary for the operation and advancement of the University; and performs other duties as assigned.