A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.
JOB SUMMARY
The Rangers are seeking a versatile and customer-focused IT Technician to join our team! This role is responsible for ensuring the reliable operation of desktops, laptops, tablet devices, and related technology. The IT Technician provides hands-on-related troubleshooting, device setup, and day to day technical support while delivering excellent customer service and maintaining established IT standards and procedures.
ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING
Diagnose and resolve hardware, software, and connectivity issues for users in a timely manner. Install, configure, upgrade, and maintain computer hardware and standard business software. Assist with user account administration, including Active Directory and Okta, password resets, and access requests. Diagnose and troubleshoot basic network issues, including LAN, Wi Fi, and VPN connectivity. Create, update, and close support tickets accurately and promptly within the IT ticketing system. Maintain clear and accurate documentation of issues, resolutions, and asset inventory. Support peripherals and specialized equipment such as printers, docking stations, ticket and suite scanners, and conference room technology. Follow IT policies, security standards, and best practices to protect systems and company data. Other duties as assigned.
PREFERRED QUALIFICATIONS
3 years in a technical support role, or an equivalent combination of experience, education, or certifications preferred. Solid understanding of computer systems, mobile devices, peripherals, and basic networking concepts. Strong problem-solving skills and the ability to work effectively under pressure. Ability to manage multiple tasks, prioritize issues, and work independently or as part of a team. Strong working knowledge of Windows and macOS operating systems and basic networking principles (TCP/IP, DNS, DHCP). Experience supporting cloud platforms such as Microsoft 365 or Google Workspace. Proven ability to analyze problems, identify root causes, and implement effective solutions. Clear verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Professional demeanor with a strong focus on user satisfaction. Industry certifications (CompTIA A+, Network+, or similar) are a plus. Must be able to lift, carry, and transport moderately heavy equipment (up to 50 pounds), including computers, monitors, printers, and other IT peripherals. Ability to bend, kneel, crouch, or climb ladders to access cables, wiring, or equipment in tight spaces or elevated locations. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
