A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Full Time MSP Help Desk Technician CTGtech, LLC Bedford, TX Job Details Full-time $25 - $28 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Retirement plan Qualifications Customer communication Teamwork Multitasking Microsoft Exchange Windows Problem-solving Full Job Description At CTG Tech, LLC, we provide exceptional IT support and managed services to businesses across various industries. We're passionate about delivering innovative solutions and ensuring our clients' IT infrastructure runs smoothly. Join our team of skilled professionals and contribute to providing top-tier service!
Position Overview:
We are looking for a dynamic and customer-focused MSP Help Desk Technician to join our growing IT support team. The ideal candidate will have experience troubleshooting, diagnosing, and resolving technical issues while providing excellent customer service to our clients. This is a great opportunity for someone looking to grow their career in IT support with a strong MSP environment.
Responsibilities:
Provide advanced technical support for clients, troubleshooting and resolving escalated issues related to hardware, software, networking, and cloud technologies. Perform system and network administration tasks such as server management, backups, and monitoring. Assist with infrastructure management, including virtual environments, firewalls, and routers. Document solutions, resolutions, and best practices in our ticketing system. Participate in the implementation of new technologies and assist with client onboarding. Collaborate with other team members to deliver seamless IT services and resolve complex issues. Maintain strong client relationships through effective communication and a customer-focused attitude.
Qualifications:
Proven experience in an IT support role, ideally within an MSP environment. 3-5 years experience in an IT support role. Strong knowledge of networking protocols, including TCP/IP, DNS, DHCP, VPN, and VLANs. Proficiency with Windows Operating Systems, Windows Server, Active Directory, Exchange, Microsoft 365, and cloud technologies. Familiarity with virtualization platforms (VMware, Hyper-V). Experience with backup and disaster recovery solutions. Excellent problem-solving skills and the ability to work under pressure. Ability to manage multiple tasks and prioritize effectively. Strong communication skills, both written and verbal. IT certifications such as CompTIA Network+, Microsoft Certified Solutions Associate (MCSA), or Cisco Certified Network Associate (CCNA) are a plus.
Valid Drivers License Preferred Experience:
Experience with security tools (antivirus, firewall configurations, etc.). Experience with remote monitoring and management (RMM) tools. Knowledge of macOS and Linux systems.
Benefits:
Competitive salary and performance-based bonuses. Comprehensive health benefits (medical, dental, vision). Simple IRA with company match. Paid time off and holidays. Professional development opportunities and certification reimbursement. A supportive and collaborative team environment. Company vehicles for use when having to go to client location. This is a tobacco-free workplace. Candidates must be willing to comply with the company's nicotine-free policy, which includes both on- and off-site use.
Job Type:
Full-time Pay:
$25.00 - $28.00 per hour
Benefits:
Dental insurance Health insurance Paid time off Retirement plan Vision insurance Ability to
