Helpdesk Intern Job Summary Embark on an exciting journey as a Helpdesk Intern, where you will gain hands-on experience supporting our IT infrastructure and assisting users with technical issues. This paid internship offers a dynamic environment to develop your skills in IT support, customer service, and troubleshooting across various operating systems and network configurations. You will work closely with our IT team to resolve hardware and software challenges, ensuring seamless technology operations for all users. This role is perfect for motivated individuals eager to learn and grow within the IT support field. Duties Provide first-level technical support to end-users via help desk systems, addressing issues related to hardware, software, and network connectivity Assist in troubleshooting computer hardware, peripherals, and operating systems such as Windows, macOS, and Linux Support network troubleshooting activities including DNS, TCP/IP, LAN, VPNs, firewalls, and Active Directory management Help manage customer support tickets efficiently using help desk ticket management tools, documenting issues and resolutions clearly Support the setup, configuration, and maintenance of computer equipment and mobile devices Collaborate with team members to diagnose and resolve technical problems related to computer networking and IT infrastructure Participate in equipment troubleshooting sessions for desktops, laptops, printers, and other peripherals to ensure optimal performance Skills Strong understanding of Microsoft Office applications and basic computer management principles Knowledge of help desk systems and customer support ticket workflows Familiarity with computer networking concepts including

LAN, TCP/IP

protocols, DNS, VPNs, firewalls, GPO (Group Policy Objects), and Active Directory management Experience supporting Windows (including Windows Server environments) and macOS operating systems; basic Linux knowledge is a plus Ability to troubleshoot hardware issues related to computer hardware components and peripherals Excellent communication skills for providing clear technical support and customer service Analysis skills to identify root causes of technical problems quickly and accurately Basic understanding of IT infrastructure components such as switches, routers, DNS servers, and TCP protocols This paid internship position is designed to provide valuable industry experience while supporting our team's commitment to delivering exceptional technical assistance. If you're passionate about technology and eager to develop your skills in a collaborative environment, we encourage you to apply!

Pay:

$18.00 - $25.00 per hour Expected hours: 20.0 - 30.0 per week

Work Location:

In person