IT Help Desk Tech Bay Ltd. - 3.7 Corpus Christi, TX Job Details Full-time 23 hours ago Qualifications Customer communication Company vehicle operation High school diploma or GED Driver's License Full Job Description The IT Help Desk Tech serves as a first point of contact for employees requiring technical assistance with computer hardware, software, user access, network connectivity, printers, phones, IT-related issues, and departmental administrative support.

ESSENTIAL FUNCTIONS

Technical Support & Troubleshooting Install, configure, troubleshoot, repair, and replace computer hardware, software, printers, and related IT equipment. Perform basic user account support including account setup, password resets, account unlocks, permissions, group access, profile changes, email access, and related login issues. Monitor computer systems and networks and collaborate with appropriate teams to resolve network, telecommunications, applications, power, and access-related issues. Help Desk & Ticket Management Respond to service issues and requests in a timely manner; log, update, document, and assign requests to appropriate IT team members within the designated ticketing system. Troubleshoot and resolve routine technical issues and escalate complex issues to appropriate IT personnel when necessary. Maintain ownership of support issues through follow-up, documentation, escalation tracking, user communication, and final resolution. IT Assets & User Support Support system access changes, including user accounts, email, system access, building access, and assigned equipment. Assist with IT asset inventory, equipment deployment and logistics, device tracking, shipping, receiving, replacement, and maintenance of accurate equipment records. IT Department Administrative Support Coordinate approved purchases of IT equipment, software, supplies, and services and assist with related purchase orders, invoices, and department records. Track software subscriptions, licenses, support agreements, and renewals as assigned. Coordinate with technology vendors and service providers for equipment, internet, telephone, software, and other IT services. Maintain accurate and up-to-date company email, telephone, and extension records. Communicate effectively and professionally with employees, customers, vendors, and other stakeholders. Ensure compliance with applicable company policies, IT procedures, information-security requirements, and safety practices. Perform other duties as requested, directed, or assigned

EDUCATION AND EXPERIENCE REQUIREMENTS

High School Diploma or GED required; Associate degree in related field preferred At least 3 years' experience or equivalent hands-on field experience in a directly related field

SKILLS / KEY COMPETENCIES

Must have a valid driver's license, proof of insurance, and a good driving record to operate a company vehicle when traveling to company offsite locations. Exercise discretion and independent judgement when handling company and project information Knowledge of the organization to complete assignments Knowledge of Help Desk ticketing software (Track-It or similar) Must be able to work non-routine hours when necessary Ability to communicate effectively, both verbal and written with customers and employees at all levels

PHYSICAL REQUIREMENTS

Frequently required to use hands and arms, stand, walk, sit, climb, stoop, kneel or crouch Will work in an indoor and outdoor setting Moving about to accomplish tasks or moving from one worksite to another Ability to operate a computer and other office productivity machinery (e.g., calculator, copy machine, printer) Constantly perform repeating motions that may include wrists, hands and/or fingers Frequently communicate with other members of the team. Must be able to exchange accurate information in a clear manner Work will include moving and/or lifting objects up to 50 pounds (with assistance)