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RH
Robert Half
IT Support Specialist
Career Insights for Technical Support Engineer / Analyst
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Based on Texas data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$53,490 / year median in Texas
+4% projected growth
Job Description
We are seeking a Technical Support Specialist to join our Tier 1 helpdesk team and serve as the first line of support for employees across the organization. This position handles day-to-day technical assistance needs, including basic troubleshooting for hardware, software, mobile devices, and network connectivity. The ideal candidate brings strong customer service instincts and a willingness to learn in a fast-moving environment.
Troubleshoot end-user problems and escalate advanced or unresolved issues to higher-level support teams when needed.
Record detailed notes, resolutions, and updates in the ticketing system to maintain accurate documentation.
Assist with software deployments, updates, and basic configuration tasks across Windows, macOS, and mobile devices.
Help educate users on standard IT practices such as VPN usage, email setup, and basic security guidelines.
POSITION
TECHNICALSUPPORT SPECIALISTLOCATION
DALLAS, TXDURATION:
6 MONTHCONTRACT TO HIRERATE
$25-$30/HOUR Responsibilities:
Serve as the initial point of contact for technical issues submitted through phone, email, or support channels, addressing routine hardware, software, and access concerns.Troubleshoot end-user problems and escalate advanced or unresolved issues to higher-level support teams when needed.
Record detailed notes, resolutions, and updates in the ticketing system to maintain accurate documentation.
Assist with software deployments, updates, and basic configuration tasks across Windows, macOS, and mobile devices.
Help educate users on standard IT practices such as VPN usage, email setup, and basic security guidelines.