Help Desk Technician Tier 1 Fluid IT Services - 1.0 The Colony, TX Job Details Full-time From $40,000 a year 5 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Customer communication Help desk support experience Serving clients Interpersonal skills High school diploma or GED Attention to detail Problem-solving Organizational skills

Full Job Description Job Description:

We are looking for a detail-oriented and knowledgeable Entry-level Help Desk Technician to join our support team. In this role, you will be responsible for following our knowledge base to empower users and enhance the efficiency of our IT support services. Your expertise will help streamline issue resolution and improve user satisfaction.

Key Responsibilities:

Knowledge Base:

Utilize a comprehensive knowledge base that includes troubleshooting guides for IT issues.

User Support:

Assist users by providing the highest level of customer service following our knowledge base troubleshooting guidelines to resolve IT issues.

Service Desk Duties:

Answering client calls or reviewing, resolving and closing tickets in the Service Desk queue.

Expectations:

Must act as a subject expert for staff and end users during trouble shooting, be their go to "IT Guy".

Qualifications:

Education:

High School Diploma Experience:

1 year in IT support or helpdesk roles.

Technical Skills:

Familiarity with common IT systems, software applications, and troubleshooting techniques.

Analytical Thinking:

Ability to analyze data and user feedback to continuously improve the knowledge base.

Communication:

Excellent verbal and written communication skills, with a strong focus on customer service.

Detail-Oriented:

Strong attention to detail and organizational skills. General Skills Excellent customer service, telephone and interpersonal skills Ability to move equipment, install PCs, monitors, printers, and peripherals in a business environment Willingness to unbox, stage and inventory equipment Willingness to mentor other technicians on the team. Must demonstrate a strong customer service focus while meeting or exceeding customer expectations, service level commitments, and changing priorities. Flexible - Requires flexibility to work a Monday-Friday schedule, along with participation in a rotating on-call schedule. Attitude that meets the Fluid culture Ability to work independently with little supervision, shows great accountability Volunteers and contributes to the team Take ownership even if it wasn't your problem Be an advocate and voice for those clients that need you Confidence without arrogance Willingness and desire to learn Excellent communication skills Professional, respectful, motivated and dedicated Company At Fluid IT Services, we exist to improve the value of the businesses and communities we serve. As a managed services and cybersecurity firm in the Dallas-Fort Worth Metroplex, we partner with clients from various industries to help them build stable, secure, and scalable technology environments. Our clients expect excellence and continual improvement, which is embedded in our philosophy of customer service. We act as a true strategic partner to help them reimagine how technology drives their business forward. Our business is a people business, and it is growing. Our employees bring passion and technology experience with them every day, doing whatever it takes to improve our clients' service experience. They truly help clients realize their business dreams, redefine their methods of utilizing technology, and develop new solutions that separate them from their competition. We believe there is more to life than just work, and our culture reflects that. We foster an environment of hard work, fun, and family that extends beyond the boundaries of work, ensuring each employee is given the freedom, flexibility, and benefits to achieve their own dreams while doing meaningful work for others.

Pay:

From $40,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Helpdesk:

1 year (Preferred)

Work Location:

In person