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MW
Mountain West Computers
Computer Technician
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on Utah data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$51,400 / year median in Utah
-12% projected decline
Job Description
We need an experienced and trusted Computer Technician to join our team, who will be responsible for conducting comprehensive computer checks, diagnosing and correcting computer problems, and offering excellent customer service. The ideal candidate will have strong technical skills and the ability to work well in a fast-paced environment. We need someone who can take the lead on Team Projects and work independently. Applicants should be knowledgeable about computers, computer networks, routing and firewalls, switching and connectivity. Main software suites like MS 365 and Google Worksapces.