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WebNX, Inc.

Computer Tech - Data Center

Career Insights for Help Desk Technician / Analyst

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$51,400 / year median in Utah

-12% projected decline

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Job Description

Computer Tech - Data Center WebNX, Inc. - 5.0 Ogden, UT Job Details Full-time $15 - $17 an hour 16 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Flexible schedule Life insurance Full Job Description WebNX is seeking a skilled and proactive Computer Tech to join our team in Ogden, Utah . The ideal candidate will possess a strong technical background, excellent problem-solving abilities, and a strong work ethic. This role involves installing computer hardware, troubleshooting issues, performing maintenance, and ensuring optimal IT system performance. A typical day involves assembling & disassembling servers, testing hardware, updating documentation, and setting up server racks with cables. We appreciate your interest in joining our team. If we decide to move forward with your application, you can expect to hear from us within the next few weeks. Please note that we are unable to provide status updates via telephone/in person. You will be joining an organization that has established an outstanding reputation for quality products and services. Credit for this goes to every one of our employees, and we hope that you will find satisfaction and take pride in your work here. If you want to work in a relaxed atmosphere and are looking for a company with a great culture, then apply for our position today!
Schedule & Compensation Shift:
Monday -
Friday, Day Shift Type:
Full-time (40 hours per week),
On-site Pay Rate:
$15.00/HR - $17.00/
HR Responsibilities and Duties:
Install, configure, test, troubleshoot, and maintain server hardware. Repair or replace faulty hardware components. Assist with cabling and labeling of cables. Identify recurring problems and suggest improvements to processes or systems. Stay up-to-date with the latest technology trends, hardware, and software. Move and organize pallets full of servers or other computer parts with a pallet jack. Sort, test, and organize computer hardware. Other duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Qualifications:
1+ years of experience with diagnosing, navigating, and troubleshooting computer hardware and/or server hardware is preferred. Relevant industry certifications (e.g., CompTIA A+, Network+, Server+) are preferred, but not required. Excellent time management skills with a proven ability to meet deadlines. Strong written and verbal communication skills. Reliable and able to work independently. Assess situations and escalate accordingly, following internal procedures Physical requirements: Must be able to lift up to 50 lbs. independently and stand/walk/sit/bend/push/pull/reach for extended periods. Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push, and pull. This position demands excellent fine motor dexterity and coordination. The employee will frequently engage in precise, repetitive tasks such as moving hands and fingers to screw items and utilizing a screwdriver, requiring the steady hand needed to gently manipulate delicate computer hardware and electronic components. Essential functions involve grasping, twisting, and applying appropriate pressure to ensure the proper assembly and handling of sensitive equipment without causing damage. Ability to work in confined spaces and at heights (e.g., on ladders). Coordinate body movements when using tools or equipment. Ability to work in a data center environment, which may include elevated noise levels, hot/cold aisles, and airflow.
Benefits:
Hourly Pay Rate:
$15.00/HR - $17.00/HR, depending on experience.
Comprehensive health benefits:
The company contributes toward the cost of your medical, dental, and vision insurance premiums. Vision and dental benefits are free for the employee base plan. 401(k) retirement plan with company match (4%), immediately vested. The company-paid life insurance and short-term and long-term disability insurance. Employee Assistance Program (support with mental health, legal and financial counseling, caregiver support, and elder care support). Work-life balance in a relaxed, friendly environment. Paid time off. Paid holidays. Let's talk about
WebNX:
WebNX was created in 1999 with a simple principle in mind: provide great web hosting and combine it with amazing customer support and uptime. We offer a wide range of services from mid- to high-end dedicated servers and co-lo. We also offer a few different network and bandwidth options. At WebNX we pride ourselves on offering a wide range of custom dedicated server solutions at affordable prices. From personal websites to large businesses, we have something for everyone. We test and benchmark hundreds of server configurations and parts each year. This allows us to deliver high-quality, stable, dedicated servers at affordable prices. Our 100% self-operated data centers and our route-optimized networks bring our customers IT values unlike anyone else. With over 20 years' industry experience, our clients are in good hands with WebNX services. We currently have locations in Utah, California, and New York City. WebNX is proud to be an equal opportunity employer. Our work culture at WebNX does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law. WebNX Inc. participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization.
Job Type:
Full-time Pay:
$15.00 - $17.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance
Experience:
Computer hardware: 1 year (Required) Ability to
Commute:
Ogden, UT 84404 (Required)
Work Location:
In person