Join Utah Valley University and put your technical expertise to work in an environment focused on innovation, learning, and service. As an Apple Support Technician, you'll play a vital role in keeping technology running smoothly for faculty, staff, and students across campus. From installing and configuring Apple devices to diagnosing hardware and software issues, you'll provide hands-on support that helps the university community stay connected, productive, and successful. This position offers the opportunity to work with evolving technologies while building your skills in system support, troubleshooting, and device management. You'll be part of a collaborative team that values problem-solving, continuous learning, and exceptional customer service. If you enjoy working with technology, tackling complex technical challenges, and making a direct impact through reliable IT support, you'll find a rewarding career and meaningful purpose at Utah Valley University. Installs and configures Apple computer hardware, operating systems, and applications. Troubleshoots application and system problems and diagnoses and solves hardware or software faults. Follows diagrams and written instructions to repair a fault or set up a system and replaces parts as required. Tests and evaluates new technology. Graduation from an accredited institution with an associate's degree in Information Technology or a related field plus one year of experience directly related to the Summary of Duties; OR any combination of higher education and work experience totaling three years, two years of which must be directly related to the Summary of Duties.

For Example:

Associate degree + 1 year of related experience OR bachelor's degree in a related field + related internship or work experience OR three years of related professional experience in web operations, e-commerce, website maintenance, or digital content management OR one year of college coursework in a related field + two years of directly related work experience OR two years of college coursework in a related field + one year of directly related work experience

Licenses/Certifications:

Apple Certified Macintosh Technician desired, but will train if not already certified. Working knowledge of the Mac operating system. Knowledge of supporting various software packages, including Microsoft Office and Adobe Creative Suite. Knowledge of configuring computer hardware, operating systems and applications. Skills in working continuously on a task until completion. Skills in talking with staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues. Skills in rapidly establishing a good working relationship with customers and other professionals. Ability to test and evaluate new technology. Ability to follow diagrams and writteninstructions to repair a fault or set up a system, replacing parts as required. Able to troubleshoot system and network problems and diagnose and solve hardware or software faults.