IT Service Desk Agent.#26-09328

$25 per hour

South Jordan, UT

Onsite Job Description

At-a-Glance:

Are you ready to build your career by joining a global financial institution. If so, our client is hiring a IT Service Desk Agent.

Position Type:

Contract

Onsite

Shift Requirements:

Afternoon coverage as late as 6 - 8 PM local time

Requirements:

High school diploma or GED

2-5 years of IT Support, Help Desk, Service Desk, or Technical Support experience

Experience supporting users through phone, chat, and ticketing systems

Strong troubleshooting skills with hardware, software, and Windows systems

Excellent customer service and communication skills (written and verbal)

Strong problem-solving and critical-thinking abilities

Self-motivated with the ability to work independently and prioritize tasks under pressure

Technical aptitude with the ability to learn and support a broad range of IT systems and applications

Ability to work afternoon/evening shifts and in a fast-paced environment

Preferences:

2-5 years of demonstrated customer support experience via phone and chat

Demonstrated employment stability and a record of successfully completing prior assignments

Responsibilities:

Serve as the first point of contact for end users seeking IT support through phone and live chat channels

Deliver exceptional customer service, efficiently resolve technical issues, and ensure accurate documentation in a call/chat ticketing system

Demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates

Contribute to continuous improvement by identifying opportunities to streamline or automate processes

Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components

Perform incident assessment, triage, research, training/education, resolution, and recovery

Install, modify, clean, or repair hardware and software as required

Collaborate with team members to ensure service excellence and share knowledge

Maintain composure and professionalism in high-pressure and difficult situations

Adhere to company policies and procedures, contributing to a safe and professional work environment

Demonstrate flexibility and willingness to support variable shifts, including holidays, overtime, shift changes, and weekends

Get in

Touch:

We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Sparsh at (862) 895-5696 to learn more. #HbM6349