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Hired by Matrix

IT Service Desk Agent

Pay: $25/hr

Posted: 4 days ago

Location: South Jordan, UT (Onsite)

Last Updated: 2 days ago

Hours: Full-Time

Expires: 10/12/2026

Career Insights for Help Desk Technician / Analyst

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$51,400 / year median in Utah

-12% projected decline

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Job Description

IT Service Desk Agent Hired by Matrix - 3.6 South Jordan, UT Job Details Contract $25 an hour 6 hours ago Qualifications Live chat Computer operation Technical support via phone Texting/chatbox tools Phone communication Windows High school diploma or GED Desktop (troubleshooting support) Customer support ticket management Customer support Technical Proficiency Ticketing system technical support Client interaction via phone calls

Full Job Description At-a-Glance:

Are you ready to build your career by joining a global financial institution? If so, our client is hiring an IT Service Desk Agent.

Position Type:

Contract On-Site Afternoon coverage, shift ends between 6 - 8 PM local time

Required:

High school diploma or GED 2-5 years of IT Support, Help Desk, or Technical Support experience Experience supporting users via phone, chat, and ticketing systems Strong troubleshooting skills with hardware, software, and Windows systems Excellent customer service and communication skills (written and verbal) Ability to work independently and prioritize tasks under pressure Technical aptitude with a broad range of IT systems and applications Proficient in fundamental computer skills

Preferences:

2-5 years of customer support experience via phone and chat Demonstrated employment stability and successful completion of prior assignments

Responsibilities:

Provide front-line support via phone or live chat with professionalism and a customer-first mindset Build trust with end users through active listening and clear communication Resolve issues or escalate appropriately while managing customer expectations Document support interactions in the ticketing system accurately Provide high-quality technical support for enterprise software and hardware Use diagnostic tools to troubleshoot and resolve problems Collaborate with team members to ensure service excellence Demonstrate flexibility in supporting variable shifts, including holidays and weekends Continuously seek opportunities for self-improvement and operational efficiency Get in

Touch:

If you think you'd be a good match, submit your resume and reach out to Shivam at 862-390-7879 to learn more. #LI-VK1 #HbM6349