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Astrion

Customer Tech Support Specialist (NEN)

Pay: $59,100/yr
Posted: 07/16/2026
Location: Dahlgren, VA (Onsite)
Last Updated: 10 hours ago
Hours: Full-Time
Expires: 11/3/2026
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Job Description

Overview Customer Tech Support Specialist (NEN)
JOB LOCATION
Dahlgren, Virginia
JOB STATUS
Full Time
CLEARANCE
Secret TRAVEL:
Less than 10%
SALARY:
$57,000 to $61,200 Astrion has a contingent opening for a Customer Tech Support Specialist (NEN ) supporting the U.S. Navy's Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Customer Technical Support Specialist providing technical service desk support, workstation troubleshooting, and network administration for Navy end-users. This role supports the Naval Enterprise Networks (NEN) environment to ensure uninterrupted operational readiness for active duty personnel, government civilians, and contractors. The specialist resolves escalated technical issues, manages hardware lifecycles, and maintains compliance with Department of Defense (DoD) cybersecurity standards.
REQUIRED QUALIFICATIONS / SKILLS
Six (6) years of professional experience in relation to NEN programming including Network Enterprise Tool (NET), CLIN offerings, and NEN ordering Information Assurance Technical (IAT) Level II, with a Teir 3 (T3) investigation E xperience with Windows 10/11 enterprise operating systems, Microsoft 365 apps, and basic TCP/IP networkin g Must be able to receive and maintain a SECRET clearance
PREFERED QUALIFICATIONS / SKILLS
Bachelor's degree in Information Technology , Computer Science, or a related field. CompTIA A+, Network+, MS-900, MD-102
RESPONSIBILITIES:
Troubleshooting:
Diagnose and resolve complex hardware, software, peripheral, and connectivity issues for enterprise workstations.
Ticket Management:
Log, track, monitor, and close IT service requests using BMC Remedy or BMC Helix ITSM.
Tech Refreshes:
Execute data migrations, software imaging, and physical deployment of new computer hardware during lifecycle upgrades.
Account Administration:
Manage user accounts, network permissions, share drives, and distribution lists within Microsoft Active Directory.
Compliance:
Assist with local IT data calls, asset inventory tracking, and Information Assurance (IA) software updates.
VIP Support:
Provide dedicated, high-touch technical assistance to senior military officers and civilian executives. #
CJ Qualifications:
UNAVAILABLE