A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
IAM Access Management Analyst CompTech Computer Technologies - 3.9 Fort Belvoir, VA Job Details $70,000 - $75,000 a year 2 hours ago Benefits Paid time off 401(k) matching Qualifications IAT IAT Level II Full Job Description
WELCOME TO COMPTECH
Good people. Dedicated People. Hard-working people. CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. Headquartered in Dayton, OH, our clients nationwide are provided with services in client-focused practice areas resulting in solutions to organizational challenges.
Job Description Job Title:
IAM Access Management Analyst Location:
Fort Belvoir, VA (on-site)
Supporting:
The Defense Logistics Agency (DLA) •Secret Security Clearance•Overview CompTech is seeking a motivated and detail-oriented IAM Access Management Analyst to support the Defense Logistics Agency (DLA). This role is ideal for an IT support professional with strong troubleshooting skills, customer service experience, and a security-focused mindset who thrives in mission-critical environments supporting national defense operations. Work Scope The IAM Access Management Analyst will provide technical support to end users for system access, account management, hardware/software issues, and connectivity problems while ensuring compliance with DoD cybersecurity requirements and access control procedures. This individual will serve as a frontline resource supporting users across secure enterprise environments and coordinating with infrastructure, cybersecurity, and operations teams to resolve technical issues efficiently and professionally. This role offers the opportunity to support critical defense missions in a highly collaborative, fast-paced, and security-focused environment.
Key responsibilities include:
Provide technical support to end users for computer, application, system, device, account access, and hardware-related issues Troubleshoot and resolve technical issues of moderate complexity involving user access, authentication, connectivity, and system functionality Respond to support requests via phone, E-Mail, ticketing systems, and online support tools Document, track, and monitor incidents and requests using applicable systems and tools Coordinate with internal teams and technical departments to resolve user issues and escalations Support identity and access management processes in accordance with DoD security policies and procedures Troubleshoot connectivity issues related to remote access, user authentication, and network access Maintain professionalism and customer service excellence while supporting users in high-pressure environments Follow established procedures for incident response, account provisioning, and issue escalation Assist with maintaining accurate documentation and knowledge base materials
Knowledge, Skills, and Certification Requirements:
Minimum two (2) years of experience in a customer service or technical support role Minimum one (1) year of experience in a help desk or IT support environment Experience supporting enterprise users in secure or regulated environments preferred Experience working with ticketing systems and incident tracking tools preferred Candidates must possess an active DoD 8140 IAT-Level II compliant certification, including one of the following: Security+ CE, CySA+, SSCP, CASP+ CE, CCNA Security, CND, GSEC, GICSP, CISA, CISSP (or Associate),
Top-Secret Salary $70k - $75k, benefits, PTO, 401k+matching Equal Employment Opportunity CompTech is committed to building a diverse and inclusive environment in which we recognize and value each other's differences as well as fostering a culture that promotes its core values: Commitment, Innovation, and Customer Satisfaction. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran. If you require assistance or an accommodation due to a disability, please call Human Resources at (937) 228-2667 or email . A CompTech associate will respond to your message as soon as reasonably possible.
