A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Computer Technician I-12 Month (SBO) Frederick County Public Schools Information Technology Department - Winchester, Virginia Open in Google Maps This job is also posted in
Frederick County Public Schools Job Details Job ID:
5787365
Application Deadline:
Posted until filled
Posted:
Yesterday Starting Date:
Jul 1, 2026
Job Description Qualifications:
? High School diploma with emphasis in computer related courses, ? Experience in troubleshooting, diagnosis, and repair of technology devices and peripherals preferred, ? Chromebook diagnostics and repair and Help Desk software experience preferred, ? Working knowledge of computer and networking software including Microsoft and other web based enterprise software preferred, ? Knowledge of Microsoft directory services, Google administration, and wireless connectivity preferred, ? Must possess Motor Vehicle Record allowing placement on FCPS Approved Driver List, ? Ability to communicate and collaborate well in a team environment.
Essential Duties:
Essential duties are interpreted as being descriptive and not restrictive in nature. Other duties may be assigned. ? Provide efficient and effective technical support and service with a strong customer service focus. ? Inventory hardware using enterprise software, including working with user uploads and scanning of equipment. ? Performs work utilizing help desk software, prioritizes help desk tickets, and closes tickets in an efficient and timely manner. ? Tracks, coordinates, and maintains system fixes, enhancements, and upgrades. ? Installs and maintains hardware and software. ? Travels daily to several locations to provide technical support and deliver equipment. ? Provides appropriate instruction for the proper use of hardware or software when needed. ? Additional duties as may be assigned.
Pay Rate:
Administrative Support Grade C7b Salary Scale (credit is based on years of full-time experience in a related position)
Assignment:
Full time / 12 months / 245 days
Start Date:
This position is effective with the 2026-2027 school year.
Position Type:
Full-Time Salary:
$41,123 to $67,712 Per Year Job Requirements Contact Information Human Resources Department Employment Team 1415 Amherst Street Winchester, Virginia 22601
Phone:
540-662-3888
Email:
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