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ReliaSource
Site Support Engineer Senior
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Job Description
Job Requirements S Burlington, VT Jackson, MS Grand Rapids, MI Knoxville, TN Secret Polygraph not specified Career Level not specified $59,000 - $85,000 Job Description Site Support Engineer -
Senior:
ReliaSource is seeking Senior Site Support Engineers to provide advanced technical support and serve as primary IT resources at designated TSA airports and facilities. Senior Engineers perform the responsibilities of a Site Support Engineer while independently resolving complex incidents, supporting priority users, coordinating site-level technical activities, and maintaining operational continuity. Assignments may include dedicated resident support, regional technical leadership, or support at designated international TSA locations.- Provide advanced troubleshooting and resolution of complex endpoint, peripheral, connectivity, and infrastructure issues.
- Serve as the primary technical resource for assigned TSA locations, maintaining detailed knowledge of local infrastructure and operating requirements.
- Provide priority technical support to TSA leadership, Federal Security Directors, law-enforcement personnel, and other designated users.
- Coordinate incident resolution with the SPOC, regional management, engineering teams, and other service providers.
- Lead or coordinate equipment refreshes, infrastructure maintenance, IMAC activities, and other field projects.
- Maintain site documentation, technical procedures, equipment records, and knowledge-transfer materials.
- Provide technical guidance and backup support to other field engineers.
- Prioritize competing service requests, maintenance activities, and project requirements.
- Support major incidents, service restoration, and continuity activities.
- Maintain required TSA suitability, facility access, and airport security credentials
Qualifications:
- Substantial experience providing enterprise IT field support, desktop support, or infrastructure support.
- Demonstrated ability to independently resolve complex technical incidents.
- Strong knowledge of enterprise computing environments, peripherals, networking, and physical IT infrastructure.
- Experience coordinating technical activities with remote engineering teams and customer stakeholders.
- Strong troubleshooting, communication, documentation, and organizational skills.
- Ability to serve as the primary technical resource at an assigned customer location.
- Ability to obtain required TSA suitability and facility access credentials.
- Federal IT support experience, TSA/DHS environments, major airport operations, ServiceNow, and mission-sensitive technical support.