A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
Job Requirements Oak Harbor, WA Secret Polygraph Unspecified Mid Level Career (5+ yrs experience) $70,000 - $90,000
Job Description Job Title:
IT Support Specialist Location:
Naval Air Station Whidbey Island (NASWI) is located in Oak Harbor, WA 98278
Employment Type:
Full-Time Shift:
None About the Company Athena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned Small Business (SDVOSB) focused on Information Technology and Communications consulting, system engineering, integration, deployment and operation of state of the art command and control and information systems that deliver critical network centric solution to the warfighter. With a proven track record of technical support to our customers, we are looking for innovative industry professionals to join our team. ATG is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Vets/Disability Job Summary We are seeking an IT Support Specialist to join our team. In this role, you will provide support for technical support to the U.S Navy's Ashore Enterprise Services (AES) network infrastructure, ensuring secure, reliable, and high-performing communications across shore-based environments. This role is responsible for installing, configuring, monitoring, trouble shooting, and maintaining IT assets, while supporting system availability compliance, and operational readiness. Key Responsibilities Track and monitor assets and inventory across the Ashore Enterprise Services (AES) Community. Complete inventory and asset updates frequently to ensure accurate tracking of equipment after squadron missions or activities. Submit MAC requests Initiate/validate eKM service order requests Support Tier 1 type help desk tickets including break/fix and connection type issues. Work with squadron ITPOC personnel to identify, resolve, and elevate any NMCI and follow-on systems and networks/ONE-NET or procurement issues Lead gathering of information in response to
DON/CPF/CNAP/TYPEWING
data calls Assist with procurement of required hardware (toner, monitors, etc.) for squadrons, coordinate NMCI and follow-on systems and networks/ONE-NET surge projects like hardware/software tech refreshes. Aid the deployment process, and support
TYPE WING
unique projects (MILCON projects, new squadron start-ups, air-frame upgrades, new Program of Record system deliveries). Responsible for reporting on asset management racking and ticket completions during Government and Contractor led meetings.
Required:
Must be a US Citizen Active Secret clearance Five (5) years of experience Bachelor's degree in computer science, Information Technology, Computer Engineering, Cyber Security, or an equivalent bachelor's degree from an accredited college/university
IAT Level II Certification Desired:
IT Asset Management Experience Basic IT asset inoperability and connectivity degradation troubleshooting methods Customer Service as well as written oral communications skills including experience participating in meetings containing Government and contractor personnel. Microsoft Office (Word, Excel, Outlook, SharePoint). Physical and Environmental Conditions Normal Office Environment. Requires Sitting, Standing, Near Acuity, speaking with colleagues and customers, Listening, Sight, Use of hands/fingers. This position description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. This and all positions are eligible for organization-wide transfer. Management reserves the right to assign or reassign duties and responsibilities at any time.
Salary & Benefits Salary:
$70,000-$90,000 Additional Benefits Performance Bonuses and annual salary reviews Health, dental, and vision insurance Short Term Disability, Long Term Disability, and Life Insurance 401(k) plan with company match Opportunities for professional growth and development A collaborative and inclusive work environment ATG is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language. Apply Now More Openings Ashore Enterprise Network and Deployable Support Specialist Naval Air Station Whidbey Island (NASWI) Oak Harbor, WA Management Support Specialist Dahlgren, VA Customer Technical Support Specialist NEN Dahlgren, VA Help Desk Specialist - Junior Ft. Huachuca, AZ Help Desk Specialist Washington, D.C.
