Tech Support Manager

We are looking for a Tech Support Manager to lead day-to-day technical support operations for our team in Appleton, Wisconsin. This role oversees user support across desktop systems, hardware, and core Microsoft environments while helping maintain reliable service for employees in a construction-focused business. The ideal candidate combines hands-on troubleshooting ability with strong leadership skills and a practical approach to resolving technical issues quickly and effectively.

Responsibilities:

• Direct daily technical support activities, ensuring timely resolution of workstation, hardware, and user-access issues.
• Supervise deskside support services for employees, providing guidance on escalated problems and maintaining service quality standards.
• Manage user account administration and permissions within Active Directory to support secure and efficient system access.
• Oversee troubleshooting and maintenance for computers, peripheral devices, and related equipment used across the organization.
• Coordinate support for Microsoft Windows 10 environments, including issue diagnosis, configuration assistance, and performance improvement.
• Develop team procedures for incident response, ticket follow-up, and customer communication to improve support consistency.
• Monitor recurring technical issues, identify root causes, and implement practical solutions that reduce future disruptions.