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Service Desk Analyst
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on Wisconsin data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$50,165 / year median in Wisconsin
-0% projected decline
Job Description
Service Desk Analyst
City of Beloit
Beloit, WI
Posted Date
9/03/2026
Description
The City of Beloit has and exciting employment opportunity working in the Information Technology department as a Service Desk Analyst. This position is responsible for performing specialized work relative to the City's information technology systems.
The Service Desk Analyst provides technical support that focuses on assisting customers through the development and implementation of telecommunication systems. This position performs network engineering and/or administration system, along with system configuration and/or administration. The Service Desk Analyst is also responsible for selecting, installing, and troubleshooting enterprise hardware/software products, and providing necessary training. Other duties may be assigned.
MINIMUM REQUIREMENTS
1. A valid driver's license and satisfactory driving record.
2. Associate's Degree from an accredited college or university in Computer Science or a related field.
3. CompTIA A+ certification is required.
5. One to three years of related IT help desk or service desk experience is preferred.
6. Other combinations of training and/or experience which can be demonstrated to result in the possession of the knowledge, skills and abilities necessary to perform the duties of this position will also be considered.
Equal Opportunity Employer
Salary
25.71 - 35.88 Hour
Field
Police