Customer Tech Support Specialist - Industrial Equipment Washworld Inc De Pere, WI Job Details Full-time 11 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Food provided Retirement plan Qualifications Teamwork Manufacturing facility experience Industrial equipment Manufacturing Mechanical knowledge Full Job Description Behind every Washworld machine is a customer who needs help keeping their business running. As a Technical Support Representative, you'll be the person customers call when they need assistance. You'll help troubleshoot issues, answer questions, and guide customers toward solutions. You don't need to know everything about vehicle wash systems on day one. We're looking for someone who enjoys helping people, solving problems, and learning how equipment works. We'll teach the technical side. What You'll Do Help customers troubleshoot issues with Washworld vehicle wash equipment Ask questions, gather information, and help customers diagnose problems Guide customers through solutions over the phone and follow issues through to resolution Answer questions about system features, operation, and performance Track and document support activity Assist with warranty-related questions and coordinate solutions Partner with Engineering to share customer feedback and identify product improvements Learn new products and systems to support customers as equipment evolves Participate in an on-call rotation for after-hours technical support What You Bring Strong customer service and communication skills Mechanical aptitude and a desire to understand how things work The ability to stay calm and focused while solving problems A customer-first mindset, taking the customer's problem seriously and working toward the right solution Clear communication and a professional phone presence Comfort juggling multiple issues and prioritizing effectively A sense of humor and the ability to work well with a team that likes to keep things light Ability to remain calm, professional, and solution-focused when working with frustrated customers Curiosity, initiative, and a willingness to continuously learn Experience in customer service, technical support, maintenance, manufacturing, automotive, or a related field is helpful but not required Why Washworld? A stable, growing company with a strong reputation and a long-tenured team In-office collaboration that actually adds value Work that directly impacts our customers, production floor, and the business as a whole A culture where people support one another and your contributions truly matter

What You'll Get:

Competitive pay plus health, dental, and life insurance 401(k) match to help you plan for the future Paid time off for holidays and vacation, plus paid time to volunteer in your community A clean, air-conditioned and heated facility so you're comfortable year-round Bi-Monthly birthday celebrations with free food and a chance to connect with coworkers Fun company events including our annual picnic, milestone anniversary recognitions, and Christmas party A supportive team environment where your work is valued and appreciated - seriously! Our Non-Negotiable Standards At Washworld, how we work together matters just as much as the work itself. The following standards guide how we show up for our customers, teammates, and partners every day. Candidates who thrive here align with these principles:

Customer Obsession :

We put customers at the center of every decision and focus on long-term value.

Calculated Growth :

We pursue thoughtful, sustainable growth in our people, products, and business.

Relationships :

We prioritize partnerships over transactions and value strong collaboration.

Accountability :

We take ownership of our work and follow through on commitments.

Trustworthiness :

We build trust through honesty, integrity, and responsible decision-making.

Golden Rule :

We treat others with respect, kindness, and consideration. Those interested in applying can do so on our website at www.washworldinc.com/careers

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person