Technical Helpdesk

Technical Helpdesk Compunnel Inc•3.6 Franklin, WI Job Details Contract $19•$20 an hour 1 day ago Qualifications Computer science Computer Science Equipment troubleshooting Windows Computer hardware Customer support ticket management Productivity software Associate's degree

Information Technology Full Job Description Role Designation:

Process Associate•

Technical Helpdesk Address:

1 Northwestern Mutual Way, Franklin, WI 53132,

USA Employment Type:

Hybrid Payrate:

$20/hr on w2 (Without any benefits) About the Role We are hiring Process Associates•Technical Helpdesk to provide first-level IT support and technical assistance to end users. The selected candidates will act as the primary point of contact for resolving hardware, software, and network-related issues while ensuring a high level of customer satisfaction. This role requires strong communication skills, troubleshooting expertise, and the ability to work efficiently in a fast-paced support environment. Key Responsibilities Provide Level 1 technical support via phone, email, and chat. Troubleshoot issues related to desktops, laptops, printers, operating systems, software applications, and basic networking. Log, track, update, and resolve support tickets within defined SLAs. Escalate unresolved or complex technical issues to appropriate support teams. Assist users with password resets, access requests, software installations, and account-related issues. Coordinate with internal IT teams, vendors, and stakeholders for issue resolution and service delivery. Maintain accurate documentation of troubleshooting steps, resolutions, and system updates. Deliver excellent customer service while handling multiple support requests efficiently. Support backend administrative activities and client record management as needed. Required Skills & QualificationsTechnical Skills Basic understanding of Windows operating systems and Microsoft Office applications. Knowledge of hardware, software, and networking fundamentals. Familiarity with ticketing tools and IT support processes. Ability to troubleshoot common technical issues effectively. Soft Skills Excellent verbal and written communication skills. Strong customer service and interpersonal abilities. Good analytical and problem-solving skills. Ability to work in a team-oriented and fast-paced environment. Strong organizational and multitasking capabilities. Preferred Qualifications Prior experience in Service Desk, Technical Helpdesk, or IT Support roles preferred. Exposure to ITIL processes or ticket management systems is an added advantage. Associate/Bachelor's degree in IT, Computer Science, or related field preferred. Interview Process Assessment Test Video Interview (Microsoft Teams) "TA01"

Pay:

$19.00•$20.00 per hour

Work Location:

In person