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Desktop Technician IV
Job Description
Position :
Desktop Technician IV Location :
Mineral Point, WI, USA, 53565
Pay Range:
26/hr. - $31/hr. on W2
Duration:
6+ months
Job Summary Must Haves:
Desktop support/ Imaging Network knowledge Printer support Customer service
Education:
High school diploma or equivalent
Experience:
3 to 5years Added information: Technical duties include: Help to setup and monitor data closet equipment including servers and UPS. Monitor and report on general site health status including data closet equipment, servers, network, and clients. Assist with the running of cables and provide guidance to local team on cable runs and termination. Escort vendors within the site so they can do maintenance tasks on data closet systems. Assist the site lead with server operations as needed. Set up new servers and clients according to documented processes. Perform standard maintenance tasks on clients and servers including patches, agent install, and incident troubleshooting. Maintain and document all network IDF changes and port mappings. Collaborate with the plant staff to foster open communication with CBS and ensure all devices on site at used in accordance with CBS IT best practices.
Technical skills desired:
Windows XP through 11, and server 2008 through 2019 Familiarity with antivirus systems, Active directory, and basic windows security settings Have a basic understanding of network infrastructure including TCP/IP, switching, and common network devices. Proficiency with common IT software such as MS OFFICE, Telnet/Putty clients, remote desktop, and online tools (Teams/SharePoint) is required. This also involves utilizing imaging software for computer backup and recovery. Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/ . Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Benefits
- Dental Insurance
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on Wisconsin data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$50,165 / year median in Wisconsin
-0% projected decline