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COATING PLACE LLC

IT Support/Help Desk

Pay: Not specified

Posted: 4 days ago

Location: Verona, WI (Onsite)

Last Updated: 20 hours ago

Hours: Full-Time

Expires: 10/3/2026

Career Insights for Help Desk Technician / Analyst

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Based on Wisconsin data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$50,165 / year median in Wisconsin

-0% projected decline

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Job Description

IT Support/Help Desk

COATING PLACE LLC

1 Verona, WI Job Details Full-time 1 day ago Benefits AD&D insurance Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 401(k) matching Qualifications Computer operation Windows IT infrastructure Computer networking Server virtualization SharePoint Productivity software Windows Server administration Desktop administration Full Job Description

$2,000 Sign-On Bonus!
1st

Shift:

8:00am

4:30pm, Mon
Fri Position Overview The primary role of the IT Support
Help Desk role is to field help desk calls and support the day-to-day end-user computer operations at Coating Place.

Essential Job Functions Point of contact for all Help Desk calls; log and track requests using ManageEngine ServiceDesk Plus. Support end-user computer hardware, software, and phones. Maintain Asset Tracking database. Assist in user training on software and devices. Analyze ongoing issues and propose long-term solutions. Escalate complex or unresolved issues to senior IT staff or system administrators as needed. Document troubleshooting steps and resolutions to support the department's knowledge base and SOPs. Follow all Coating Place cGMP and Coating Place safety practices, policies, and procedures. Employees at Coating Place work with and/or are familiar with the GMP requirements for Food, Dietary Supplements, Pharmaceuticals, or other elements of each. Depending on the position, the employee will be aware of Halal and/or Kosher requirements. Other duties as assigned. Education/Skills/Knowledge Required Associates Degree in Computer Science or related field, or enrolled in related program. Excellent communication and analytical skills. Excellent customer service skills. Proficient in Microsoft Windows 11, Microsoft Office 365, and Microsoft SharePoint Online. Networking (CompTIA equivalent). Computer Basics (CompTIA equivalent). Familiar with Domain infrastructure on Windows Server 2019 and up. Understanding of Virtualization concepts (Microsoft Hyper-V, VMware, Citrix).

Competitive Benefits:

Friendly work environment. Medical, Dental, Vision, Life, AD&D, and Disability Insurance. Pre-tax 401(k) and after-tax Roth 401(k) contribution options with company matching up to 5%. Generous Paid-time Off

Accrue up to 17 days of PTO within the 1st year.

Tuition Reimbursement Program. Sign-On Bonus!