Responsibilities:

Build, administer, and enhance enterprise endpoint platforms across Microsoft Intune, Microsoft Entra ID, Azure Virtual Desktop, and Microsoft 365 environments.
Establish and refine device standards, system images, configuration controls, and lifecycle practices to improve consistency across endpoint operations.
Drive projects centered on endpoint transformation, Windows version advancement, virtual desktop tuning, and hardware standardization initiatives.
Create and maintain automation using PowerShell, Python, or similar tools to simplify endpoint administration and reduce repetitive manual effort.
Implement automated workflows for software distribution, patch management, device provisioning, employee onboarding and offboarding, and recurring support activities.
Coordinate with ServiceNow stakeholders, IT leadership, security, and infrastructure teams to improve process automation, endpoint compliance, and overall platform resilience.
Investigate and resolve complex issues tied to server and cloud dependencies, including authentication, file access, print services, remote connectivity, and application integration.
Produce clear technical documentation covering architecture dependencies, support procedures, and escalation paths to improve knowledge sharing and reduce recurring incidents.
Provide advanced escalation support for challenging endpoint, operating system, application, and virtual desktop problems while guiding entry-level team members and working with vendors or managed service providers.

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