We are looking for a Systems Engineer to support and strengthen a complex IT environment in Parma, Ohio. This long-term contract position will focus on endpoint management, advanced technical support, systems administration, and process improvement across a distributed organization. The role offers the opportunity to enhance stability, streamline day-to-day operations, and build practical tools that improve efficiency for internal teams.

Responsibilities:

• Deliver advanced technical support for escalated Tier 2 and Tier 3 issues, resolving system, endpoint, and account-related problems across the organization.
• Administer and optimize endpoint management practices for a large multi-location environment, helping maintain consistent configurations and reduce device drift.
• Create, update, and refine automation scripts using tools such as PowerShell, Python, or JavaScript to improve operational workflows and reduce manual effort.
• Manage imaging, operating system setup, and endpoint configuration standards to support reliable device deployment and ongoing maintenance.
• Partner with IT team members across infrastructure, support, and web-facing environments to address system needs and improve service delivery.
• Maintain and enhance directory and messaging platforms, including Active Directory, Azure Active Directory, Microsoft Windows Server, Citrix technologies, and Microsoft Exchange.
• Use ticketing and endpoint platforms such as Freshservice, NinjaOne, Intune, and related tools to monitor issues, execute tasks, and support large-scale device administration.
• Produce clear technical documentation and contribute to training resources that help standardize support practices and strengthen internal knowledge sharing.
• Identify opportunities for workflow automation and process improvement, including enhancements to reporting, scripting integrations, and operational playbooks