Job#: 3044036

Job Description:

Data Analyst IIILocation:

Stamford, Connecticut (Partial Remote) Role OverviewWe are seeking a data-driven CX Insights Analyst to join a CX journey and design team. This role will be pivotal in uncovering customer pain points, synthesizing insights into compelling stories, and partnering across UX Research, Marketing Research, and CX Design to drive the CX Improvement roadmap. The ideal candidate is an analyst and storyteller who can transform customer data into meaningful insights that influence strategy, design, and business decisions. Key ResponsibilitiesAnalyze customer feedback and behavioral data across platforms including Medallia, Tableau, and MicroStrategy.

Identify trends, pain points, root causes, and opportunities that impact the customer experience.

Build dashboards, visualizations, and analytical views that surface actionable insights for partners and leadership.

Ensure quality, consistency, and accuracy of data used for CX measurement.

Transform complex data findings into clear, cohesive customer narratives that resonate with both technical and non-technical audiences.

Connect quantitative data with qualitative insights from UX and Marketing Research to build a holistic view of customer needs.

Present insights in a compelling, structured way that drives alignment and decision-making.

Required QualificationsExperience:

3-5+ years in CX analytics, customer insights, business analytics, or a related field.

Technical Skills:

Hands-on experience with Medallia, Tableau, and MicroStrategy (or similar feedback/BI tools). Strong quantitative analysis skills with the ability to interpret and work with large datasets. Excellent written and verbal communication skills, particularly in insight storytelling. Ability to work collaboratively across research, design, marketing, and product teams. Preferred QualificationsExperience in journey analytics or service design environments.

Familiarity with statistical analysis, text analytics, or customer sentiment modeling.

Background in CX insights, UX research or marketing analytics.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview:

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our Welcome Packet as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.

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