Customer Voice Data Analyst Auburn Hills, MI

Back Customer Voice Data Analyst#2015297 Auburn Hills, Michigan, United StatesApply X Facebook LinkedIn Email Copy Job Description Stellantis Customer Operations team within the Software organization is seeking a skilled Data Analyst•Customer Voice to transform raw, unstructured customer feedback into actionable insights that improve the Connected Customer Experience. This role is responsible for deeply analyzing customer sentiment across multiple feedback channels-including surveys, app store reviews, support tickets, and call recordings-and translating those insights into meaningful escalations, recommendations, and product improvements. The ideal candidate is a detail oriented analyst who is passionate about understanding customer pain points and collaborating with cross functional teams to drive measurable impact on product experience, subscription revenue, and customer retention.

Primary Responsibilities:

Lead comprehensive analysis of customer feedback across all channels, developing dashboards, reports, and data models that identify sentiment trends, emerging issues, outliers, new ideas, and experience gaps.

Serve as a central point of expertise for customer voice analytics, partnering with global counterparts to align methodologies, share insights, and raise awareness of critical themes requiring escalation.

Continuously integrate new feedback sources into the analysis ecosystem, ensuring a holistic and up to date view of customer sentiment and behavior.

Collaborate closely with Product Management, Business Management, Product Development, Operations, and Marketing to translate insights into clear recommendations that shape product enhancements, new feature opportunities, and customer centric strategies.

Participate in cross functional discussions to evaluate new concepts and assess customer impact and feasibility based on data driven insights.

Prepare clear, compelling presentations and executive level summaries that effectively communicate findings, trends, and recommendations to leadership and partner teams. Location(s) 1000 Chrysler Drive, Auburn Hills, Michigan 48326,

United States Requirements Basic Qualifications:

A Bachelor's degree in Computer Science, Data Science or another related fieldMinimum 5 years of overall experienceProficient in analytics tools such as Excel (Pivot Tables, V-Lookup, Macros, PowerPivot, advanced functions/formulas), SQL, Python or similarWorking knowledge of Power BI, Qualtrics, and/or other VoC platforms.

Working knowledge of ticket management and collaboration tools such as ServiceNow, Jira, ConfluenceProficient in MS-PowerPoint with strong presentation and storytelling skills to translate complex data into simple, compelling narratives.

Excellent project management, problem solving, and critical thinking skills

Preferred Qualification:

Master's DegreeExperience working as Customer Voice Data Analyst with knowledge of connected services products and features at an Automotive Telematics ProgramAI skills for customer voice analysis such as Natural Language Processing (NLP), Machine Learning (ML), Generative AI or similar will be a huge plusSkills to build dashboard and automate reports Employment Type Full-time Stellantis At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future. Additional Job Posting Information Our Benefits•Designed with You in MindComprehensive Health & Well-being CoverageFrom your very first day, you'll have access to medical, dental, vision, and prescription drug coverage•ensuring you and your family stay healthy and protected.

Generous Paid Time Off We believe in work-life balance. That's why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings PlansWe help you plan for the future with:

An employer match on contributions to your 401k, Roth, and Catch-Up plansAn employer contribution, even if you don't contributeIncome Protection & Insurance OptionsBenefit from included and optional disability, life, and other insurance programs•because your peace of mind matters.

Company Vehicle Lease ProgramEligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building BenefitWe proudly support all paths to parenthood•including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving BackWe believe in investing in your future and your passions:

Tuition reimbursementStudent loan refinancing programs18 paid volunteer hours each year to make a difference in your communityAnd so much more!

When you join us, you're not just building a career•you're joining a company that supports you, inside and outside of work. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.