Are you interested in a rewarding career with an industry leader? Fleenor Security Systems, a leading residential and commercial security, fire alarm, access control, and video surveillance provider serving East Tennessee, is looking for a top candidate for an open position as a full-time Data Analytics and Account Performance Specialist. Position Overview Seeking a dependable, detail-oriented Data Analytics and Account Performance Specialist. This position analyzes customer account activity, recent communications and assists customers, handles customer communications, and documents follow-up. The successful candidate will be data and detail oriented, comfortable handling multiple priorities, working across several software platforms, and providing professional customer service follow-up. Key Responsibilities

• Prepare summary and review customer accounts.
• Analyze activity requiring follow-up.
• Contact customers.
• Document activity.
• Provide daily and weekly updated reports.
• Answer customer calls.
• Perform other administrative duties based on business needs. Qualifications
• High school diploma or GED required.
• Strong written and verbal communication skills.
• Excellent attention to detail, organization, and follow-through.
• Ability to manage multiple tasks and priorities in a fast-paced office environment.
• Proficiency with Microsoft Word, Excel, Publisher, and Microsoft 365.
• Ability to learn and work effectively in multiple software programs.
• Ability to read and understand equipment or program instructions.
• Typing speed of at least 35 words per minute.

Join us as a Data Analytics and Account Performance Specialist, where you will make a real difference! We value safety first while fostering a vibrant team environment that encourages growth. If you're passionate about technology-driven safety solutions and eager to develop your career in a thriving industry—this is the perfect opportunity for you! We are proud to be an equal opportunity employer and are committed to a drug, alcohol and tobacco free workplace.

Pay:

$18.00 - $18.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance

Work Location:

In person