Position:

Data & Performance Specialist\n

Location:

Newport News, VA (Onsite)\n

Type:

Contract-to-Hire\nAbout the Role Key Responsibilities\n

Metrics & Analytics:

Define and document key performance indicators (KPIs) for branch operations in collaboration with operational and process improvement leads.\n

Dashboarding & Reporting:

Build and maintain automated reports and visual dashboards to track performance, efficiency, and customer/member service metrics.\n

Data Management:

Extract, clean, and validate data across core banking systems, CRM, and operational tools to ensure high data integrity.\n

Impact & Pilot Analysis:

Establish baseline performance metrics prior to workflow changes, evaluate results post-implementation, and conduct statistical analysis on pilot programs before wide rollout.\n

Executive Insights:

Analyze trend variations, identify root causes, and prepare executive-level performance summaries for senior leadership.\n

Enablement & Governance:

Partner with IT/Data Governance teams to resolve data quality gaps, document data definitions/methodologies, and build self-service reporting tools to empower local teams.\n

Adoption Tracking:

Monitor long-term adoption metrics to ensure process improvements and training initiatives remain effective over time.\nQualifications\n

Education:

Bachelor s degree in Business Analytics, Finance, Statistics, or a related quantitative field (or equivalent practical experience).\n

Experience:

2-3 years of experience in data analysis, reporting, or business intelligence Financial services/banking experience preferred.\n

Technical Skills:

Strong proficiency in data visualization tools (e.g., Power BI, Tableau, Advanced Excel) and comfort working with large datasets.\n

Communication:

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