Computer Specialist Send your resume and 2 professional resferences City of NY Hybrid

PROJECT DESCRIPTION

New York City's Public Engagement Unit (PEU) is the first of its kind in the United States. We seek to have an impact by proactively reaching individual residents and helping them access services for which they are eligible. We use innovative public awareness and grassroots organizing techniques; assign teams of experienced outreach specialists to help residents find and receive resources available with a particular focus on vulnerable, low-income residents. Complemented by building broad awareness campaigns, the program has built a strong model that has been applied to a variety of unique challenges enabling governments to change the way in which their constituents receive service. Tasks & Duties Support the PEU team's technical and data needs, including outreach technologies and internal systems and tools used across the agency. Tasks Support data collection, validation, and quality assurance processes across outreach and case management systems. Assist in maintaining and troubleshooting data pipelines and integrations between EngageNYC (Salesforce) and external systems such as VAN, Google Workspace, and call center platforms. Develop, maintain, and optimize datasets used for reporting, analysis, and operational decision-making. Create and manage dashboards and reports to track outreach performance, case activity, and program outcomes. Implement and monitor data governance practices to ensure data accuracy, consistency, and compliance with City standards. Support the maintenance of databases and ensure proper data storage, access controls, and security protocols are followed. Collaborate with IT and program teams to resolve data-related issues and improve system functionality. Provide technical support related to data tools and reporting platforms used by PEU staff. Assist in onboarding and off-boarding processes as they relate to system access and data permissions. Document data processes, workflows, and system configurations to support audit readiness and knowledge sharing. Travel to various PEU locations to provide onsite technical or data support as needed. Perform other related duties and responsibilities as required. Other duties and responsibilities as required

Pay:

$25.43 - $30.63 per hour

Work Location:

In person