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T
TEKsystems
Salesforce Manager
Career Insights for Salesforce Administrator
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Based on Ohio data
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What they do
A Salesforce Administrator administers Salesforce data structures and systems. Helps store and organize customer data. Ensures that users can easily access the information they need and that data are protected from unauthorized access.
$111,749 / year median in Ohio
-8% projected decline
Job Description
Description Position Overview We're seeking a hands-on, strategic Manager of Sales Technology to lead the administration, optimization, and evolution of our sales tech stack—including Salesforce (Sales Cloud, Service Cloud, Engagement), Pardot, ZoomInfo, and Tableau. This role is critical to stabilizing and streamlining our systems, driving operational efficiency, and laying the foundation for scalable growth. You'll be the go-to subject matter expert for all things sales tech—fixing what's broken, building what's missing, and guiding our teams toward smarter, more integrated workflows. This is a high-impact role for someone who thrives in fast-paced environments, understands how technology drives revenue, and can work cross-functionally to align Sales, Marketing, CX, and Commercial Operations.
Position Overview:
The Manager, Sales Technology will own the administration, development, automation, and optimization of our entire sales technology stack, including Salesforce.com, Pardot, ZoomInfo, and other related platforms. This role combines deep Salesforce expertise with the ability to integrate, automate, and manage complementary sales technologies - ensuring our Sales, Marketing, and Customer Operation teams operate in a seamless, data-driven environment. The ideal candidate is certified in Salesforce administration, experienced with Pardot, and comfortable managing the full lifecycle of sales technology, from requirements gathering to deployment and user adoption.Essential Job Functions:
Salesforce & Core CRM Administration- Serve as the primary Salesforce system administrator, managing users, roles, permissions, security, and data access.
- Configure, customize, and enhance Salesforce objects, fields, page layouts, record types, validation rules, and Lightning apps.
- Develop automations using Flows, Process Builder, and Apex where applicable to streamline business processes.
- Build and maintain reports, dashboards, and analytics to support Sales, Marketing, and Customer Success KPIs.
- Perform regular data hygiene, deduplication, and system audits. Marketing Automation & Lead Management
- Administer and optimize Pardot (Account Engagement) including automation rules, lead scoring, grading, and nurturing programs.
- Ensure seamless integration between Salesforce and Pardot for campaign tracking, attribution, and data consistency.
- Partner with Marketing to improve lead routing, scoring models, and conversion tracking. Sales Technology Stack Administration (examples)
- Own and manage other sales enablement and productivity tools such as: o Sales engagement platforms (Outreach, Salesloft, Groove) o CPQ or quoting tools (Salesforce CPQ, DealHub, Conga) o Contract lifecycle management tools o Data enrichment platforms (ZoomInfo, 6Sense, LinkedIn Sales Navigator) o Conversation intelligence tools (Echo.ai, Gong, Chorus)
- Ensure all tools are integrated with Salesforce and aligned to revenue team workflows.
- Manage vendor relationships, renewals, and license allocations. Automation, Integration & Optimization
- Design and implement automation to reduce manual work across systems.
- Collaborate with IT and Data & Analytics to maintain and enhance system integrations (via APIs, middleware, or native connectors).
- Evaluate new technologies, run pilots, and recommend adoption or replacement of sales tools. User Enablement & Governance
- Create and maintain documentation, process maps, and change logs for all sales technologies.
- Deliver training and support to users to drive adoption and best practices.
- Stay current on Salesforce and sales technology releases, applying relevant updates to our environment.
- PTO - Employees get PTO at the beginning of each calendar year. New hires receive a pro-rated amount based on their start date. New hires get 80 hours. (If we need to make an exception for 120 hours for this role, we can.)
- Sick days - Employees get 4 sick days at the beginning of calendar year for themselves or to care for a family member. Unused sick time can be rolled over from year to year, up to a maximum of 20 days.
- 401k - Employees are eligible to participate on the 1st day of the month after 90 days of employment.
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Cleveland,OH.
San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Benefits
- Paid Time Off (PTO)
- Sick Leave
- 401(k) Plans
- Other Retirement and Savings