In the assigned Job Role of Infrastructure Consultant 1, your Area Of Responsibility will be as below:

• Resolve Tier 1 incidents and assist in performing root cause analysis and documenting incidents, unresolved issues or security concerns, ensuring resolution using established tools and techniques
• Participate in discussions with internal teams at onsite and offshore and execute onsite-specific activities as per agreed plan
• Document methodologies, activities, and techniques to ensure knowledge sharing across teams and projects
• Assist in preparing environments for deployment, execute deployment plans according to detailed instructions, and support post-deployment testing to validate release success
• Support scheduled maintenance, emergency fixes, and system enhancements, adhering to defined procedures and best practices
• Monitor system performance metrics, report deviations, and follow procedures for initial analysis and troubleshooting to ensure optimal system performance Your contribution to the team:
• An agile mindset with effective communication and problem-solving skills.
• The ability to work on areas related to incident, resolution and change management
• Passion for innovating solutions that drive progress and meet future challenges.
• A proactive approach to monitoring and resolving production issues
• Ability to develop and enhance sector specific expertise
• Commitment to continuous learning, knowledge sharing, and fostering teamdevelopment